IT Manager
About The Position
We are seeking a highly technical, hands-on IT Manager responsible for architecting, maintaining, and securing a complex, multi-site enterprise infrastructure. This position requires advanced expertise in both network administration and systems administration, including Cisco and Meraki firewalls/switches, Cisco Wireless, Ubiquiti access control systems, Hyper-V virtualization, iSCSI SAN storage, Hyper-V cluster management, Citrix environments, SQL Server, Windows Server, Active Directory, Microsoft Distributed File System (DFS), and Microsoft 365 services (Entra ID/Azure AD, SharePoint, Exchange Online, and Exchange On-Premises). The IT Manager must independently support mission‑critical systems, lead escalations, and ensure stable, secure, high‑performance operations across the organization.
Requirements
- Bachelor’s degree in Information Technology/Systems, Computer Science, or related field (or equivalent experience)
- 7+ years of senior-level experience spanning both network administration and systems administration in a multi-site environment
- Demonstrated expertise with: Cisco & Meraki firewalls/switches, Cisco Wireless, access control systems, Hyper‑V (including cluster management), iSCSI SAN storage, Citrix, Windows Server/Active Directory, Microsoft DFS, SQL Server, and Microsoft 365 (Entra ID/Azure AD, SharePoint, Exchange Online, Exchange On‑Premises)
- Strong knowledge of security best practices, identity management, and compliance.
- Understanding of how to effectively operate and mature a help desk function
- Reliable transportation and a valid Driver’s License
Responsibilities
- Lead IT support and help desk operations to ensure responsive, empathetic service.
- Travel to Quest facilities as needed to support staff and ensure consistent IT service delivery.
- Architect, deploy, and maintain enterprise network and server infrastructure, including Cisco/Meraki firewalls/switches, Cisco Wireless, Hyper‑V clusters, iSCSI SAN storage, Citrix systems, and Ubiquiti access control systems
- Oversee configuration, monitoring, and optimization of mission‑critical systems to ensure high availability and performance
- Serve as Tier‑3 escalation for complex issues spanning networking, virtualization, storage, identity, Microsoft 365, Windows Server/PC, and Citrix.
- Maintain strict security and compliance posture including firewall policy management, Conditional Access/MFA, patching, vulnerability remediation, least-privilege/RBAC, and auditing.
- Implement and test disaster recovery strategies including backups, Hyper‑V failover, and recovery runbooks.
- Evaluate and adopt technologies aligned with organizational goals, with a bias toward automation and standardization.
- Establish and enforce IT policies and procedures that align with organizational goals and compliance standards.
- Monitor KPIs and performance metrics to ensure excellence in all areas of IT.
- Coordinate and support audits to ensure compliance with all regulatory requirements.
Benefits
- Medical Coverage: HRA, FSA, premium discounts, wellness credits, free virtual and Minute Clinic visits, free imaging, and surgery
- Dental and vision coverage
- Company paid life, short- and long-term disability insurance
- 401(k) with up to 2.5% match
- Tuition assistance and reimbursement, employee assistance program, and more!
- Quest, Inc. provides 401(K) with company match and EAP for part-time/part-time on call employees
- Stay healthy with enhanced coverage – medical insurance includes an HRA, premium discounts, wellness credits, free virtual visits, free Minute Clinic visits, free imaging, and surgery
- Full smile & clear vision – dental and vision plans to keep you covered head to toe
- Security for you and your family – company-paid life and disability insurance coverage, plus long-term disability at no cost to you
- Short-term coverage when you need it – short-term disability for life’s unexpected moments
- Invest in your future – 401(k) with a company match to grow your retirement savings
- Extra protection, your choice – voluntary accident and hospitalization coverage available
- Save smarter – flexible spending accounts (FSA) to help your dollars go further
- Support for life’s challenges – confidential Employee Assistance Program (EAP) to help you and yours
- Keep learning and growing- tuition assistance and tuition reimbursement to help you advance your education and career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
