IT Manager

Omni Hotels & Resorts • Atlanta, GA

23h • Onsite

About The Position

The Information Technology Manager role is responsible for the overall planning, organization, and execution of all IT-related functions at the Atlanta CNN property and the Atlanta Battery property. This includes, but is not limited to, directing all IT operations to meet customer requirements, supporting and maintaining existing applications, and developing new technical solutions. The manager ensures the smooth functioning of all computer and network systems that enhance service and value for hotel guests and associates while strengthening productivity and profitability for Omni Hotel & Resorts. Additionally, this role is responsible for the effective provisioning, installation/configuration, operation, and maintenance of system hardware and software, and related infrastructure. The individual participates in technical research and development to enable continuing innovation within the infrastructure, ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors. This hands-on leadership role requires deep knowledge of information technology/infrastructure, application development, security, and compliance. This position is an on-site role at the Omni Atlanta Hotel at Centennial Park with 25-50% travel to the Omni Hotel at the Battery Atlanta.

Requirements

• 4+ years of Information Technology experience, including 2+ years of managerial experience.
• Bachelor of Science Degree in a related technology field or equivalent experience.
• Deep and best-in-class understanding of foundational IT networking, operating systems, application development, and specific experience with implementing security technologies.
• Experience leading and driving large, complex IT Security and Compliance functions in a hospitality and/or retail organization.
• Strong Project and Time Management skills.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Strong interpersonal and influencing skills.
• Interviewing and investigative skills.

Responsibilities

• Provides technical support on all computer systems in the hotel.
• Installs computer hardware and software and maintains the latest service pack versions.
• Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policies and procedures, including PCI standards, backup policies, and other Corporate IT standards; perform audits, system maintenance, and security reviews.
• Remains abreast of changes in user, system software, and hardware requirements.
• Where applicable, leads and engages the local IT team toward success.
• Troubleshoot network and system problems; Perform diagnosis on system problems, recommend and implement solutions, or draw upon other resources and/or vendors to resolve.
• Train users on the proper use and maintenance of the system, including conducting training and retraining sessions with hotel associates.
• Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.
• Provide on-site assistance with company-issued phones and be a liaison between Telecom Providers, ensuring all phones are issued per company policy.
• Assist with telephone moves, add and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
• Install new servers or rebuild existing ones and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
• Research and recommend innovative, and, where possible, automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Provides hands-on support, as well as coaching and mentoring, to the IT team members.
• Serves as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.
• Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.
• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
• Hires, recruits, and retains superior IT talent that is required to enable and drive future growth.
• Demonstrates exceptional written and oral communication skills and can communicate with all levels and areas of the organization.
• Oversees and conducts the periodic integrated risk assessments across the property and provides reporting to the Omni Service Center leadership team as needed.
• Provides subject matter expertise for common IT compliance areas.
• Works with stakeholders to monitor regulatory changes that impact IT and leads the property communications, implementation, and monitoring of these requirements.
• Oversees periodic IT compliance assessments of key compliance risk areas.
• Delivers and continuously improves the Information Security – providing guidance and oversight to the functional / business teams, and leading the reporting and mitigation of any findings.
• Acts as primary security contact and liaison with all business leaders in matters relating to information security.
• Acts as a local escalation contact for security risks, issues, and developments.
• Attains a clear understanding of the business data lifecycle, initiatives, and proactively advises management and appropriate personnel about potential risks that may have a material impact on the business, bottom line, and/or operating performance.
• Communicates in business terms that can be clearly understood at all levels of the organization.
• Communicates, oversees, and carries out technical implementations of technology solutions required to meet business objectives.
• Provides advice and counsel to the business executives regarding key initiatives that could be impacted by compliance or security issues.

Benefits

• Associates enjoy a fun, dynamic and exciting work environment
• Comprehensive training
• Mentoring
• Pride that comes from working for a company with a reputation of exceptional service
• A culture of respect, gratitude, and empowerment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees