IT Manager

Jars Cannabis•Troy, MI

6d•Hybrid

About The Position

The IT Manager runs day-to-day IT for JARS across the corporate office and our retail locations. The role is mostly project work, not tickets. Our IT Technician handles tier-1 support well on her own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor management. The IT Manager supervises the IT Technician and is the operational owner of every IT system the company runs.

Requirements

Must be willing to submit to a background check
Hands-on experience administering Microsoft 365 and Entra ID in a production environment
Experience administering business networks, including switching, routing, wireless, and firewalls
Comfortable managing vendors, contracts, renewals, and procurement
Experience writing technical SOPs and operational documentation
Strong project management skills - able to scope, schedule, and deliver multi-site IT projects without daily oversight
Has supervised or mentored at least one direct report
Comfortable supporting distributed retail locations remotely with occasional site visits

Nice To Haves

Hands-on experience with Ubiquiti UniFi at multi-site scale
Working knowledge of SSO and SCIM provisioning between Entra and SaaS applications
Experience with a multi-site voice or contact-center platform such as Genesys, Zoom Phone, or RingCentral
Background in multi-site retail, hospitality, or a regulated industry
Familiarity with Intune or another MDM platform
Cannabis industry experience (nice to have, not required)

Responsibilities

Day-to-day administration of our Microsoft 365 and Entra ID tenant, including identity, groups, licensing, conditional access, and security policy
Manage the user, device, and access lifecycle across corporate and all retail locations
Maintain SSO and SCIM integrations between Entra and our business applications, and add new ones as we onboard new systems
Work with the Data and Systems team on identity-driven automation and provisioning
Manage and monitor the company network across all sites (our environment is primarily Ubiquiti for LAN, wireless, and firewalls)
Audit network health and security on a regular cadence and remediate findings
Source and contract internet service for new retail locations and corporate sites
Manage existing ISP contracts, renewals, and any service escalations
Administer the voice platform used in stores, covering provisioning, call routing, hardware, and the vendor relationship
Manage the corporate cell phone fleet, including the carrier relationship, lines, devices, MDM enrollment, and cost control
Purchase computers, peripherals, networking gear, and IT-related equipment for corporate and retail locations
Set hardware standards, maintain an asset inventory, and plan refresh cycles
Negotiate with vendors and resellers, and track IT spend against budget
Supervise the IT Technician, including priorities, coverage, performance, and professional development
Provide tier-2 and tier-3 escalation support and occasional after-hours coverage; day-to-day tickets remain with the IT Technician
Write and maintain SOPs for IT, covering onboarding and offboarding, network changes, incident response, hardware deployment, and vendor management
Identify manual work, standardize it, document it, and automate it where appropriate