IT Manager

Techo-Bloc•Longueuil, QC

21d•Hybrid

About The Position

Techo-Bloc is seeking an IT Manager to lead their IT technicians across Canada and the United States. This role involves managing a team, overseeing service delivery, and driving projects and continuous improvement. The ideal candidate will be a strong leader, fluent in both French and English, and comfortable navigating a fast-paced, evolving manufacturing environment. This position sits at the intersection of the IT Director and the IT team, ensuring smooth day-to-day operations and team support.

Requirements

8+ years in IT, with at least 3 years in a supervisory capacity.
Experience in a multi-site environment, ideally manufacturing, distribution, or industrial.
Strong command of the Microsoft stack: Active Directory, Microsoft 365, Azure AD, Intune.
Familiarity with ERP environments.
Experience managing a helpdesk or ITSM platform (Jira, ServiceNow, Freshdesk, or similar).
Fluency in French and English is required.
Ability to stay calm under pressure and manage multiple priorities.
Strong organizational skills.
Leadership skills, setting a tone through work ethic, follow-through, and treatment of people.
Comfortable communicating with technicians and presenting to senior management.

Nice To Haves

Hands-on experience with Microsoft Dynamics 365.
ITIL certification or equivalent service management training.

Responsibilities

Lead a group of IT technicians across Canada and the United States, handling hiring, onboarding, coaching, and performance management.
Build a team culture where individuals are motivated by clear standards and strong support.
Own the end-to-end IT support experience, ensuring Service Level Agreements (SLAs) are met and tickets are resolved with urgency.
Manage the helpdesk and field support operations, including responding to critical issues like a 6 AM call from a plant in trouble.
Lead or support IT projects, including site upgrades, system rollouts, and process improvements, from scoping through execution.
Identify patterns in recurring problems and implement upstream solutions.
Document successful processes and ensure the team does not repeatedly solve the same issues.
Explore and implement AI solutions to enhance team efficiency and impact.