CAN: IT Manager - Barrie

MV Transportation•Barrie, ON

8d•CA$85,000 - CA$90,000•Onsite

About The Position

MVT Canadian Bus, Inc. proudly operates the Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people's lives by inspring our employees, treating our customers s part of the famiy, and making our communities even better places to live. The IT Manager is responsible for manage all technology-based systems, hardware and software that are used in the operation of providing fixed route and specialty transit services to the City of Barrie. This includes installing and maintaining hardware, software and networks as well as training, consultation and providing recommendations about future planning and development of technology resources. The IT Manager is expected to provide these services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources.

Requirements

Five (5) years of management experience in IT systems and support
Minimum of three (3) years’ experience managing in a unionized environment
Cost control or financial/budgeting experience
Bachelor’s Degree or equivalent knowledge in Information Technology
Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA)
Be able to pass and maintain a clear Criminal Background Check
May be required to qualify as a Joint Health and Safety Committee certified management member
Proficiency in the following systems/applications: Windows Server Environment, Microsoft SQL Server & Microsoft Exchange, MySQL, Internet Information Services, Back Up Systems, Network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software, Classic ASP, VBScript, Javascript, HTML, Cascading Style Sheets; Microsoft Windows Office, Trapeze Software Program, Spider Reports, Mobile Data Terminals and Software and related hardware, Hindsight 20/20 Drive Cam Software and related hardware
Knowledge of computer hardware and software systems and programs
Knowledge of computer networks, network administration and network installation
Extensive knowledge of computer viruses and security systems
Extensive knowledge of E-mail and Internet programs
Working knowledge of phone systems and radio communication and related software
Ability to install and administer computer hardware, software and networks
Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics
Excellent communication and presentation skills with an ability to influence people at all levels of the organization
Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
Ability to work independently and objectively
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
Demonstrated ability to manage with a “Safety First” attitude

Nice To Haves

Experience utilizing Trapeze software preferred

Responsibilities

Technical point of contact for Company, the Client and outside vendors of hardware or software for all communication and data processing systems that are currently in service or that need to be in the Barrie Transit garage facility
Provides general day-to-day user support for desktop, phone, voicemail questions and problems at user’s locations
Responsible for the installation, configuration and regular monitoring and update patching of the following major systems and their components: Systems – Server & Client Infrastructure: VMware Vsphere v6 server virtualization running hosts (4) and virtual machines (15), Microsoft Windows Server 2012 R2 virtual machine operating systems (12), Microsoft SQL Server 2008 (1) & 2012 (1), Microsoft Active Directory includes all servers, client pcs, users and security groups, VMware Virtual Data Protection backup appliance, QNAP 16Terrabyte network storage drive for shared network storage (S: drive), Networked client desktops (16), laptops (13) and maintenance laptops (4), Networked & standalone multi-function printer/copier/scanners (6)
Systems – Data & Voice Infrastructure: CISCO Meraki firewall (1), switches (5) and wireless access points (10), Bell Canada 10Mb fiber and backup ADSL data circuits, Digium Switchvox IP digital phone system with sets (30), voicemail & call routing, Bell Canada digital (31) and analog (18) voice circuits, Bell ExpressVu satellite TV (3), PC to TV adapters in meeting rooms
Systems – Security Infrastructure: CHUBB Director building access card and security system, IndigoVision Video Surveillance with 48 cameras and 2 network video recorders, Digital gate/entrance intercoms and paging system
Systems – Applications & In-Vehicle systems: STREETS fixed route AVL & Scheduling, plus in-vehicle related equipment (RANGERS), “myridebarrie.ca” web service, STREETS reporting, PASS specialized AVL and Scheduling, plus in-vehicle related equipment (RANGERS), PASS Interactive Voice Recognition server & associated hardware, CMMS issue & request/work order system, ProFuel Diesel fuel pump transaction system, Microsoft RemoteAPP server for access to internal applications, DriveCAM server and in-vehicle Wi-Fi recorders, SEON onboard video surveillance, Farebox wireless connectivity to the City of Barrie network, Dispatch digital radio console, Digital Signage in Drivers room, Meraki client VPN & firewall port access for user and system external access
Assists with the installation, configuration, and maintenance of workstations, applications, telecommunication equipment, file servers, Ethernet networks, network cabling, and other related equipment or software
Provide and/or facilitate training and support to Company and Client employees for the use of these systems to perform their roles in operating the Barrie Transit system
Resides as the expert in Information Technology issues
Maintains databases, structures and resources
Provides timely, consistent and quality customer service with support on IT related issues
Provides regular desktop support to users
Performs web-based application, installation and
Assists with the performance of network security, including adding and deleting users, performing routine backup data, managing host security, file permissions, and file system integrity
Troubleshoots applications to identify and correct malfunctions and other operational difficulties
Communicates to the client, client support, and MV support any malfunctions and other operational difficulties
Instruct system users on operating systems, and other applications
Plans, organizes, directs, controls and evaluates the operations of information systems
Develops, implements and updates policies and procedures for electronic data processing and computer systems operations and development
Meets and communicates with the client, client technical support, and managers to discuss system requirements, specifications, costs and timelines
Controls the computer systems budgets and expenditures
Troubleshoots hardware, software and network operating system
Monitors security of all technology
Advises staff of security breaches and/or changes in password or security status
Ensures installation of lock out programs
Identifies and prepares hardware for disposal when appropriate, while ensuring hardware is stripped and secured before disposal
Maintains current and accurate inventory of technology hardware, software and resources
Provides network accounts and passwords as required
All other duties as assigned