Highland Park/Brownstown IT Manager

Magna International•Highland Park, MI

11d•Onsite

About The Position

The Highland Park/Brownstown IT Manager will directly supervise Level 1 and Level 2 IT Technicians and the Network Engineer. This role is responsible for ensuring the daily IT operational stability for production-critical systems, acting as the primary on-site escalation point during plant-impacting IT incidents. The IT Manager will prioritize IT work based on production impact, safety, and business risk, and will supervise hardware and system upgrades, ensuring change management processes are followed. This position also supports and oversees enterprise virtualized environments, Windows Server, Active Directory, SQL Server, and associated infrastructure, while ensuring patching, backups, and system hygiene are executed consistently. Additionally, the IT Manager is responsible for supporting plant-floor IT systems and ensuring networking standards meet Magna requirements. A key aspect of this role is ensuring the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements, and supporting internal and external audits. The IT Manager will also enforce IT security policies, access controls, and change management practices, and continuously improve personal and team knowledge through training and development.

Requirements

Directly supervise Level 1 and Level 2 IT Technicians.
Directly supervise the Network Engineer.
Assign daily work, manage schedules, and ensure appropriate coverage for plant operations.
Mentor, coach, and develop technicians.
Provide performance feedback.
Ensure technicians follow documented procedures, escalation paths, and security practices.
Ensure security KPIs and helpdesk KPIs are achieved.
Implement Mafact best practices.
Escalate issues as needed to the Enterprise Operations and Technology Manager.
Own daily IT operational stability for production-critical systems.
Act as the primary on-site escalation point during plant-impacting IT incidents.
Prioritize IT work based on production impact, safety, and business risk.
Maintain an open issues list and drive continuous improvement initiatives.
Escalate systemic risks, recurring issues, or major incidents to IT leadership.
Supervise hardware and system upgrades, ensuring change management processes are followed.
Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation.
Collaborate with Systems Administrators and Network Engineers.
Facilitate standardized help desk activities.
Support and oversee enterprise virtualized environments (Hyper-V/VMware).
Support Windows Server, Active Directory, SQL Server, and associated infrastructure.
Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems.
Ensure patching, backups, and system hygiene are executed consistently.
Support plant-floor IT systems, including MES workstations and related infrastructure.
Ensure networking standards meet Magna requirements.
Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements.
Support internal and external audits, remediate findings, and maintain required evidence and documentation.
Enforce IT security policies, access controls, and change management practices.
Continuously improve personal and team knowledge.
Ensure technicians remain current on IT systems, tools, and operational procedures.

Responsibilities

Directly supervise Level 1 and Level 2 IT Technicians.
Directly supervise the Network Engineer, who reports to this position.
Assign daily work, manage schedules, and ensure appropriate coverage for plant operations.
Mentor, coach, and develop technicians to improve technical capability and operational maturity.
Provide performance feedback aligned with Norplas expectations and IT standards.
Ensure technicians follow documented procedures, escalation paths, and security practices.
Ensure security KPIs and helpdesk KPIs are achieved.
Implement Mafact best practices.
Escalate issues as needed to the Enterprise Operations and Technology Manager.
Own daily IT operational stability for production‑critical systems.
Act as the primary on‑site escalation point during plant‑impacting IT incidents.
Prioritize IT work based on production impact, safety, and business risk.
Maintain an open issues list and drive continuous improvement initiatives.
Escalate systemic risks, recurring issues, or major incidents to IT leadership as appropriate.
Supervise hardware and system upgrades, ensuring change management processes are followed in a production environment.
Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation with the infrastructure team.
Collaborate with Systems Administrators and Network Engineers to ensure facility infrastructure operates reliably and issues are identified, escalated, and resolved effectively.
Facilitate standardized help desk activities.
Perform other duties as assigned.
Support and oversee enterprise virtualized environments (Hyper‑V/VMware) hosting production‑critical workloads.
Support Windows Server, Active Directory, SQL Server, and associated infrastructure.
Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems.
Ensure patching, backups, and system hygiene are executed consistently.
Support plant‑floor IT systems, including MES workstations and related infrastructure, following approved procedures.
Ensure networking standards meet Magna requirements.
Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements.
Support internal and external audits, remediate findings, and maintain required evidence and documentation.
Enforce IT security policies, access controls, and change management practices across site systems.
Continuously improve personal and team knowledge through classroom training, self‑training, and computer‑based learning.
Ensure technicians remain current on IT systems, tools, and operational procedures used at the Highland Park and Brownstown facilities.