IT Manager

Gateway Fiber • O'Fallon, MO

4d

About The Position

At Gateway Fiber, we connect people to Internet and Phone services in-town and in rural communities with fiber optic and fixed wireless technologies. As the IT Manager, you will play a vital role in the continued stability and growth of our organization through both engaging with our distributed SME Teams, DevOps Team, and GIS Team; and managing our IT Team with Desktop, Microsoft 365, Desktop/Laptop hardware support, and Enterprise Systems. In addition, the IT Manager will serve as second-in-command to the Director of Information Technology, providing operational leadership, strategic support, and departmental oversight as needed.

Requirements

• Active Directory
• Microsoft Entra, Microsoft 365, Microsoft Azure, Microsoft Hyper-V
• Linux System Administration
• Broadcom VMWare
• LAN Networking, VPN Networking
• Desktop and Laptop Hardware Maintenance
• Ability to lift, move, and connect cabling for laptop, desktop, and server systems
• Ability to occasionally travel to remote office locations, including overnights.
• Ability to respond to emergencies 24/7/365 except when on designated PTO.
• Ability to strongly communicate and work with all levels of the organization
• 3+ Years Team Management
• 7+ Year Microsoft 365 Administration
• 7+ Years Linux Administration
• 7+ Year Desktop Support

Nice To Haves

• Relevant certifications are a plus

Responsibilities

• Manage distributed IT team based in multiple states responsible for desktop support, staff onboarding/offboarding, systems monitoring, alarming response & resolution, trending, capacity planning, systems deployment, software deployment, etc.
• Contribute to policies and planning such as disaster recovery planning, OPSEC policies, etc
• Implementation of security tools, policies, and procedures.
• Identify and manage ongoing IT Team training programs for internal team skill advancements.
• Routine IT equipment ordering such as laptops, etc
• Provisioning, configuration, and Management of Microsoft 365, Entra, Azure, Intune, etc in support of IT initiatives within the Enterprise across multiple Microsoft 365 tenants.
• IT Team Ticketing SLA
• Handle escalated tickets
• Monitor system performance, resource utilization, and trending to inform capacity planning.
• Manage Enterprise Firewalls utilizing Meraki and FortiGate solutions
• Manage Enterprise Systems Application provisioning and assignment.
• Assist with Enterprise Systems Application planning and deployment.
• Coordinate with DevOps and platform SME teams as needed
• Manage multiple Azure, Hyper-V and VMWare clusters
• Configuration and verification of systems backup and recovery
• Other Enterprise IT Duties as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees