IT Manager

Disability Rights Wisconsin•Monona, WI

11d•$95,000 - $110,000•Hybrid

About The Position

The Information Technology (IT) Manager ensures continuity of IT services and organizational effectiveness through planning, technical leadership, and project management. This includes directing all IT operations to meet staff and agency requirements as well as the support and maintenance of existing applications and development of new technical solutions. This role manages internal helpdesk functions, supervises IT staff, oversees vendors and MSPs, maintains security and compliance (including NIST and HIPAA), and leads technology planning, budgeting, and change management. This role also acts as the HIPPA Security officer and as a key partner in risk mitigation and incident response.

Requirements

Bachelor’s degree in computer science/ information technology or 5+ years of progressive IT experience, including system administration, security, and network operations.
2+ years of supervisory or team‑lead experience in IT operations or helpdesk environments.
Demonstrated experience with NIST/CSF, HIPAA Security Rule, and cybersecurity best practices.
Proficiency with Microsoft 365 administration, identity management, and endpoint management tools.
Strong understanding of risk management, vulnerability review, and incident response.
Ability to communicate complex technical concepts clearly to non‑technical audiences.
Experience managing MSPs, vendors, and IT projects.
Strong organizational, documentation, and planning skills.
Successful project management experience
High-level analytical and critical thinking capabilities.

Nice To Haves

Certifications such as PMP, CISSP, CISM, or COMPTIA Project +
Non-profit experience, especially with advocacy or legal services.
Fluency or strong proficiency in American Sign Language, Hmong, or Spanish;
Knowledge of accessibility standards and assistive technology.
Experience/direct contact with people who have disabilities and/or persons of culturally diverse backgrounds.

Responsibilities

Direct and monitor day‑to‑day managed service provider (MSP) performance, including ticket flow, SLAs, escalations, and regular meetings.
Oversee internal helpdesk operations, including Tier 2–Tier 3 escalations and acting as backup for frontline support.
Supervise the Helpdesk position, including workload management, coaching, and performance oversight.
Manage network operations, troubleshoot on‑site issues, and plan ongoing network improvements.
Serve as the HIPAA Security Officer, ensuring adherence to all administrative, technical, and physical safeguard requirements.
Maintain compliance with NIST standards, HIPAA, and other applicable frameworks.
Oversee risk assessments, remediation plans, POAMs, and vulnerability management activities.
Lead incident response procedures and maintain the Disaster Recovery Plan, ensuring readiness and alignment with organizational policies.
Perform annual security audits, recurring security maintenance tasks, and evidence-gathering for external security partners (e.g., CyberNINES).
Monitor and report on security training completion and staff compliance.
Lead the development, implementation, and ongoing maintenance of IT policies, standards, and procedures.
Oversee the maintenance of comprehensive documentation such as security procedures, network diagrams, operational checklists, and custom configurations.
Manage the organizational IT Roadmap, annual budgeting, and multi‑year planning for infrastructure, licensing, equipment, and security investments.
Co‑manage and administer Microsoft 365, including identity and access management, security controls, and licensing.
Oversee endpoint management, device provisioning, compliance baselines, and patching cycles.
Lead inventory management systems including hardware lifecycle planning, purchasing, distribution, and compliance tracking.
Oversee physical office security systems including badge access, keys, and related controls.
Manage all IT vendor relationships, including MSPs, software providers, website vendor, security partners, telecommunications, and hardware suppliers.
Develop and manage the IT annual operating budget.
Ensure deliverables and milestones for external partnerships are met.
Participate in management‑level meetings and provide guidance on IT strategy, risks, priorities, and resource needs.
Communicate IT updates, requirements, and policies to staff in accessible, timely formats.
Provide ongoing staff training for IT policies, processes, and security requirements.
Lead and support organization‑wide change management initiatives related to technology adoption, process improvements, and policy rollout.
Maintain alignment between IT strategy and organizational strategic planning goals.
Scope, lead, and execute IT and security‑focused projects, ensuring coordination with stakeholders and adherence to timelines and compliance requirements.
Oversee implementation of new technologies and improvements aligned with long‑term strategy including evolving website.
Stay current with evolving IT standards, security best practices, and emerging technologies to strengthen the organization’s technology posture.
Adhere to all DRW policies and procedures including but not limited to work hours; timesheets; file maintenance; confidentiality and security.
Participate in DRW activities such as all-staff meetings and committees.
May be other related duties as assigned.

Benefits

Generous employer contribution for individual and family health insurance plus a Health Reimbursement Account for uncovered health care costs.
Employer-provided Short-Term and Long-Term Disability Insurance
401(k) Retirement Plan with Employer Contribution
Flex Spending Account
Access to affordable, quality:
Dental, Vision Coverage
Additional Life Insurance for employee and spouse and children
Critical Illness Insurance
Identity Theft
Pet Insurance
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans. However, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
Generous paid time off policies include:
10 Fixed and 4 Floating Holidays
Leave time for:
Medical and Caretaking
Vacation
Personal
Bereavement Leave
Additional benefits include the Employee Assistance Program (EAP), Commuter Choice, and Sabbatical Leave.