IT Manager

XPENG • Santa Clara, CA

21d • $118,125 - $173,000

About The Position

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.

Requirements

• University degree in the field of computer science and at least 5 years related work experience.
• Certifications in MCSA are highly desirable.
• Ability to manage multiple projects simultaneously.
• 3 years of working experience in supporting mixed fleets of MacOS, Ubuntu and Windows laptop, desktop environments.
• Experience with MDM software, SimpleMDM, fleetsmith, intune or similar.
• Experience with configuration management software, Munki, Ansible, Puppet or similar.
• Experience with monitoring and dashboards software.Grafana,Influx, Prometheus.
• Experience with Ubuntu Desktop/Server, Windows Server, Vmware ESXi, KVM. Docker container technology.
• L2/L3 networking experience with mainstream network equipment brands, such as H3C\Cisco\Aruba\Sonicwall.
• Familiar with bash, powershell, python scripting skills.
• Strong understanding of project management principles.
• Familiar with LDAP. Active Directory, DNS and DHCP.
• Exceptional customer service orientation.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-centric and user-friendly language.
• Highly self-motivated and directed.
• Fanatical attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Negotiate and administer vendor, outsource, and consultant contracts and service agreements.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Oversee provision of end-user services, including help desk and technical support services.
• Ensure the process of IT onboarding is closely aligned with HR onboarding processes.
• Provide day-to-day support for the local office and remote users.
• Support includes LAN support, break/fix, software/hardware upgrades, patch management.
• Anti-Virus management, image management, application installs, user support and training.
• Setup, deployment and manage, and troubleshoot Windows and Mac computers and software, printers and devices, including Android / iPhone/ wireless devices deployment and support.
• Support Office 365, Gsuite, Zoom Environment.
• Troubleshoot wired and wireless network issues.
• Deploy and manage LDAP users and groups.
• Support wired and wireless networks.
• Maintain detailed and up-to-date licenses and hardware/software inventory.
• Set up and support VPN,Confluence,Jira,Gitlat Accounts.
• Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure, including phone systems, servers, SAN/NAS storage, switch, VPN,firewall, PCs, operating systems, hardware, software, and peripherals managed by IT.
• Keep current with the latest technologies.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Create end-user documentation for IT Self Service.
• Manage Confluence content.

Benefits

• A fun, supportive and engaging environment.
• Infrastructures and computational resources to support your work.
• Opportunity to work on cutting edge technologies with the top talents in the field.
• Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.
• Competitive compensation package.
• Snacks, lunches, dinners, and fun activities.
• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager