IT Manager

Wondercide • Round Rock, TX

1d • Onsite

About The Position

The IT Manager will report to the Director of IT and oversee our infrastructure, operations, and security to ensure reliable, secure, and scalable technology systems across the organization. This role manages day-to-day IT support, network and cloud infrastructure, and hardware lifecycle while strengthening security practices and system performance. The position partners with cross-functional teams to deliver IT projects and enable employees with the tools and technology needed to support a fast-growing business.

Requirements

• At least 5 years of experience managing IT operations in a fast-paced, growth environment.
• The ideal candidate will have a skill set that includes a wide breadth of infrastructure, operations, and security technologies and processes.
• Experience with Google Workspace administration.
• Foundational knowledge and understanding of security principles, including the CIA triad, fundamental security design principles, and common security attacks.
• Experience with cloud technologies and infrastructure-as-a-service (IaaS) platforms such as AWS, Azure, or Google Cloud.
• Exceptional problem-solving and analytical skills.
• Strong organizational, planning, collaboration, communication, and project management skills are a must.
• Must have excellent spoken and written communication skills.
• Proactive communication style, with proven ability to collaborate well with diverse teams.
• Excellent interpersonal communication skills, strong personal integrity, teamwork abilities, and a customer focus.

Nice To Haves

• Prior experience with consumer-facing brands and startup experience is a plus.
• A desire for continuous learning with a coaching mindset.
• Experience running security awareness programs (phishing simulations, training, and reporting).
• Experience implementing and maintaining SIEM and EDR security platforms.
• Improve business processes, promote the strategic use of information technology, and enable the workforce to use technologies as a competitive tool.
• Support and maintain existing business systems, interfaces, and integrations.
• Build and make available sales data, key performance indicators (KPIs), and metrics with reporting tools to evaluate the performance of e-commerce platforms.

Responsibilities

• Act as an operational liaison for the staff, functional client teams, and other departments as necessary during onboarding/offboarding processes
• Provide timely guidance, mentoring, and end-user support/training for tools and software in general use at the location and remotely.
• Improve the security posture and maturity of all IT systems and employees
• Oversee security and system integrity across users, including but not limited to Password Vault, VPN usage, and Administrative rights management on endpoints.
• Manage the IT Infrastructure & Operations, responsible for day-to-day network, system administration, hardware, and end-user support.
• Manage and set priorities with IT leadership for the design, maintenance, development, and evaluation of all infrastructure systems and areas, both on-site and cloud-based, including network, data, hardware, services, security, etc.
• Provide IT project management oversight, whether the pr oject is internally or externally staffed, and ensure the projects are delivered to scope, timeline, and budget.
• Manage the full lifecycle of IT equipment/software, procurement, monitoring and maintenance, license management, reporting, and obsolescence.
• Measure, track, and report IT system and application performance to achieve target deliverables.
• Identify opportunities to improve operational efficiency and staff productivity.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of security systems, servers, IT Infrastructure & Operations applications, networks, and the service desk.
• Manage and support staffing, supervision, scheduling, development, and performance management.
• Work closely with 3rd party partners for support and operations.
• Coordinate and deliver repairs for laptops, desktops, printers, and phones.
• Document and maintain IT and security policies and procedures.
• Coordinate technical updates related to facilities and building management.
• Day-to-day hardware support (finger scanners, handheld scanners, belt/label printers, peripherals), while evaluating future hardware upgrades as the business scales.
• Primary point of contact for warehouse hardware failures and connectivity issues.
• Spare parts inventory management to minimize downtime.
• Maintain and design infrastructure overhauls - cabling runs, device relocations, switch/AP reconfigs.
• Maintain, support, and optimize all Audio/Visual equipment within the office buildings.
• Develop and maintain architecture documentation, including system diagrams, data flow diagrams, and technical specifications.

Benefits

• Work with a dream team that will support you and help you succeed
• Good pay and benefits, including low healthcare premiums, 100% of vision and dental covered, paid volunteer time off, and extended maternity and paternity leave
• Bonus program that is based on business performance
• Performance-based review process, giving you direct influence in your performance/merit increase
• Company-wide Thankful Thursdays and Thrilling Thursdays.
• Fun swag and free Wondercide gear/products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed