IT Manager, Ops Tech Solutions (OTS)
About The Position
Operations is at the heart of Amazon's business, known for its speed, accuracy, and exceptional service. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. This role involves leading a team of IT professionals to provide innovative technical support to Amazon’s Operations team. The technology infrastructure is fully redundant, relying on top-tier vendor hardware networked over fiber optic, copper, and wireless topologies. Internal customers use various devices and operating systems to move e-commerce items through the supply chain. The role requires motivating teams, confronting obstacles, and creating a team that embodies leadership principles.
Requirements
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as an information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
- Experience working with stakeholders to communicate issues while balancing business expectations.
- Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).
Nice To Haves
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
- Strong analytical problem-solving skills.
- Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
- Established time management skills with the ability to direct multiple projects simultaneously.
- Proven skills in leadership development and team building.
Responsibilities
- Lead a team of IT professionals with various skill sets to provide innovative technical support.
- Hire, train, and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and processes.
- Oversee management of equipment and parts inventory.
- Create, manage, and support recognition and communication programs.
- Travel up to 30%.
Benefits
- Competitive compensation packages
- Comprehensive healthcare benefits starting on Day 1
- Up to 20 weeks of paid parental leave
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Sign-on payments
- Restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
