IT Manager / Systems Administrator

NexGen Technologies, LLC•Boca Raton, FL

177d•Hybrid

About The Position

NexGen Technologies is seeking an experienced Systems Administrator to ensure the reliability and security of their internal infrastructure and customer-facing platform. This role involves managing various IT systems, implementing security best practices, maintaining service level agreements, and building monitoring dashboards. It is a hands-on, individual contributor position that requires deep technical expertise along with excellent communication and teamwork skills.

Requirements

5+ years of experience in IT administration or systems engineering
Expert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)
Demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administration
Proficiency with Jira Service Desk administration and workflow management
Strong experience configuring Windows and macOS devices for enterprise use
Solid understanding of agile methodologies (Scrum, Kanban)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills for technical and non-technical audiences
Self-directed work style with ability to manage priorities in a fast-paced startup environment
Bachelor’s degree in information technology, Computer Science, or a related field.

Nice To Haves

Experience supporting AWS-based SaaS platforms
Familiarity with SOC 2 and/or HIPAA compliance requirements
Experience with infrastructure-as-code or automation tools (PowerShell, Azure CLI, etc.)
Background in identity management and SSO implementations
Prior startup or small team experience

Responsibilities

Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations.
Manage Microsoft Defender for Endpoint, Identity Protection, and Cloud App Security.
Oversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies.
Administer ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user management.
Administer CCaaS accounts, including Nobelbiz and 8x8.
Maintain security posture and assist with SOC 2 and HIPAA compliance efforts.
Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controls.
Establish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and Safari.
Troubleshoot hardware and software issues for remote team members.
Manage Jira Service Desk, including workflow configuration, automation, and SLA management.
Provide technical support for internal systems and the NexGen Virtual Workplace platform.
Support third-party integrations and web applications, including audio/video and browser-related issues.
Collaborate closely with operations and customer support teams on issue resolution.
Participate in a rotating on-call schedule for after-hours support.
Work within agile framework (Scrum/Kanban) for project delivery and issue tracking.
Document processes, configurations, and troubleshooting procedures.
Document solutions and maintain knowledge base articles.
Continuously improve automated support responses and results accuracy.
Help build dashboards for systems monitoring.