IT Manager / Software Application Analyst

Softthink Solutions•Kenosha, WI

5d•Onsite

About The Position

Leads all IT operations for Kenosha Joint Services, ensuring availability, security, and performance of mission-critical systems, standard systems, and infrastructure. Oversees vendor relationships, project management, and compliance. Participates in 24/7/365 coverage and must meet FBI CJIS Security Policy requirements.

Requirements

IT leadership in 24/7 public safety or government environments
Strong knowledge of servers, networks, cybersecurity, and enterprise applications
Experience with mission-critical systems
Excellent communication and vendor management
5+ years of IT management or senior systems/application administration experience.
Strong understanding of enterprise IT environments (servers, networks, cybersecurity).
Familiarity with CJIS Security Policy or willingness to obtain certification.
Excellent communication, leadership, and vendor-management skills.

Nice To Haves

Experience supporting public safety systems (CAD, LERMS, Jail, Mobile) preferred.
Experience with Tyler Public Safety Software Suite.
Background in government, law enforcement, or 24/7 operational environments.

Responsibilities

Provide on-site leadership during normal business hours and remote/on-call support after hours.
Oversee support for mission-critical systems including CAD, LERMS, Jail, Mobile, and TIME System.
Oversee support for standard systems including ERP, Office 365, scheduling, evidence, fleet, and other applications.
Manage workstation and user support including imaging, installation, patching, antivirus, break/fix, and inventory.
Oversee server administration including Microsoft/Linux servers, updates, permissions, and security.
Oversee network operations including 24×7 monitoring, firewalls, VPN, antivirus, and connectivity.
Oversee backup and recovery operations including data restoration and email recovery.
Coordinate maintenance of system interfaces across multiple applications and external systems.
Lead annual assessment and inventory reporting.
Oversee equipment lifecycle management including procurement, tracking, and warranty management.
Oversee helpdesk operations, ticketing workflows, and reporting.
Ensure cybersecurity compliance, MFA management, and participation in CJIS audits.
Attend required monthly meetings and participate in annual budget planning.
Manage vendor relationships and support automation scripting initiatives.
Ensure compliance with response time requirements for all priority levels.