IT Manager Senior

City of Austin•Austin, TX

7d•Onsite

About The Position

Under general direction, directs and leads the delivery of core services; and enterprise wide or complex Information Technology (IT) service(s) to meet budget, technology, strategic, and business goals. This IT Manager Senior leads the delivery, support, and strategy of enterprise Database, Web, and Integration services. The role ensures reliable, secure, and scalable platforms that support business and operational technology needs, while aligning with regulatory, cybersecurity, and governance requirements. The manager oversees multiple technical teams, drives service delivery excellence, and partners with business and IT leadership to execute a dynamic portfolio of projects and enhancements.

Requirements

Knowledge of principles and processes for providing customer service and user services
Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas
Knowledge of business and enterprise management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
Knowledge of City of Austin (COA) budget processes
Knowledge of COA ordinances, administrative rules, and regulations affecting department operations and personnel matters
Knowledge of current complex and enterprise IT systems and data systems technology, security, operations, and practices
Skill in organizing complex work of larger groups effectively and efficiently
Skill in understanding the organization and operation of the City and department as necessary
Skill in conducting hardware and software evaluations, performing selection and acquisition functions
Skill in enterprise vendor management and development of collaborative relationships
Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures
Ability to read and interpret standard accounting and financial reports
Ability to conduct research and analyze and interpret research findings
Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
Ability to communicate effectively, both orally and in writing
Ability to adhere to required compliance to all change management policies and procedures.
Ability to adhere to required compliance to all information security policies and procedures.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus three (3) years of related experience, including two (2) years supervisory experience.
Experience may substitute for education up to four (4) years.
Master’s Degree in a related field may substitute for two (2) years of experience.

Nice To Haves

Advanced years of progressive experience managing enterprise IT teams supporting databases, web platforms, and system integrations.
Strong understanding of data management concepts including data modeling, governance, quality, and lifecycle management.
Experience with enterprise integration patterns (APIs, middleware, ETL, event-driven architectures).
Familiarity with modern web platforms, content management systems, and application hosting architectures.
Demonstrated experience implementing or maturing SDLC, Agile, and/or DevOps practices.
Experience managing production support models (ITIL or similar), including incident, problem, and change management.
Experience managing budgets, software licensing, and vendor contracts in a public sector or regulated environment.
Ability to manage competing priorities across a complex, multi-project portfolio with limited resources.
Strong understanding of cybersecurity and compliance frameworks (e.g., NERC CIP, CJIS, or similar regulatory environments).
Proven ability to communicate technical concepts to executive and non-technical audiences.
Experience working in or supporting utility, energy, or critical infrastructure environments.

Responsibilities

Determines the goals and continuity of program service within broad outlines
Develops strategies, direction and priorities for service delivery
Develops standards, frameworks, governance
Manages enterprise program areas, supervises supervisors and coordinates with other managers
Manages the support of corporate services
Monitors, prepares and presents reports, budgets, and performance measures
Governs and manages complex enterprise technology projects
Prepares and evaluates Request for Proposals
Participates and manages enterprise contracts
Participates with other City departments, project teams and agencies to ensure compliance with City of Austin personnel, security and department policies and standards
Responsible for the full range of supervisory activities including selection, training, recognition, evaluation, counseling, and recommendation for dismissal, succession planning
Lead and manage Database, Web, and Integration teams, including supervisors and senior technical staff.
Establish service delivery strategy, roadmaps, and priorities aligned with organizational and regulatory objectives.
Ensure system reliability, performance, data integrity, and security across all supported platforms.
Implement and govern SDLC, Agile, and DevOps practices to improve delivery speed and quality.
Manage technical resource allocation across a dynamic project and operational workload.
Develop and maintain standards, frameworks, and governance for data management, integrations, and web platforms.
Coordinate with cybersecurity, compliance, and audit teams to ensure adherence to policies (e.g., NERC CIP, data governance, change management).