IT Manager III - IT Common Services

Western Alliance Bank • Phoenix, AZ

21h • Onsite

About The Position

As an IT Manager III, within the Enterprise Application Services (EAS) department you'll serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you'll manage the Common Services teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. In particular, this role is responsible for oversight of ~10 key applications including BMC Control M job scheduler, File Exchange/Account Extract, Cleo Harmony SFTP, Babel Messaging-Email Services, Twilio-Sendgrid platform, ELK Application Logging and Reporting Platform, and Event Management. This is a key role which helps the bank deliver about 50% of total production customer reconciliation, statements, and reporting in a high-pressure environment. Additionally, this role will collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open issues. In this role you will foster a collaborative environment with focus on continuous improvement and delivery of working software. As the IT Manager III you'll also participate in strategic and tactical planning for the delivery of Cyber products and services as well as evaluate technology and set standards. Working in this role, you'll recommend improvements to established business processes while continuing to deliver high value in execution. You'll create and deliver on comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals. Drive execution of project deliverables by establishing clear milestones, communicating timelines, managing dependencies, and aligning cross-functional teams to successfully achieve Common Services roadmap goals. Provide technical leadership and guidance to engineering teams, enabling effective decision-making, removing delivery impediments, and ensuring adherence to engineering standards, security requirements, and enterprise architecture principles. Foster strong collaboration between business and technology teams, balancing strategic objectives, operational stability, risk management, and customer needs to deliver measurable business value. Serve as the technology owner for foundational banking services supporting mission-critical money movement processes, ensuring platform reliability, scalability, security, and operational readiness. Lead and coordinate complex production deployments, release activities, and cutover implementations, delivering seamless go-live executions with minimal risk and no disruption to business operations or customer services. Ensure operational excellence through proactive planning, governance, resiliency testing, disaster recovery readiness, and continuous process improvement initiatives across critical banking platforms. Promote a culture of continuous improvement, innovation, accountability, and engineering excellence by mentoring team members and driving adoption of modern engineering practices and automation.

Requirements

• 7+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services.
• Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums.
• Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
• Advanced speaking and writing communication skills.

Nice To Haves

• Intermediate knowledge of general Financial Services or Banking is preferred.

Responsibilities

• Manage the Common Services teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget.
• Provide oversight of ~10 key applications including BMC Control M job scheduler, File Exchange/Account Extract, Cleo Harmony SFTP, Babel Messaging-Email Services, Twilio-Sendgrid platform, ELK Application Logging and Reporting Platform, and Event Management.
• Collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open issues.
• Foster a collaborative environment with focus on continuous improvement and delivery of working software.
• Participate in strategic and tactical planning for the delivery of Cyber products and services.
• Evaluate technology and set standards.
• Recommend improvements to established business processes while continuing to deliver high value in execution.
• Create and deliver on comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals.
• Drive execution of project deliverables by establishing clear milestones, communicating timelines, managing dependencies, and aligning cross-functional teams to successfully achieve Common Services roadmap goals.
• Provide technical leadership and guidance to engineering teams, enabling effective decision-making, removing delivery impediments, and ensuring adherence to engineering standards, security requirements, and enterprise architecture principles.
• Foster strong collaboration between business and technology teams, balancing strategic objectives, operational stability, risk management, and customer needs to deliver measurable business value.
• Serve as the technology owner for foundational banking services supporting mission-critical money movement processes, ensuring platform reliability, scalability, security, and operational readiness.
• Lead and coordinate complex production deployments, release activities, and cutover implementations, delivering seamless go-live executions with minimal risk and no disruption to business operations or customer services.
• Ensure operational excellence through proactive planning, governance, resiliency testing, disaster recovery readiness, and continuous process improvement initiatives across critical banking platforms.
• Promote a culture of continuous improvement, innovation, accountability, and engineering excellence by mentoring team members and driving adoption of modern engineering practices and automation.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager