IT Manager II
About The Position
The IT Manager II (Network & Telecom) is responsible for overseeing the operation, maintenance, and enhancement of the company’s network and telecommunication systems across retail stores, corporate offices, and distribution centers. This role provides leadership to technical staff, ensures high availability of critical infrastructure, drives automation, manages vendors, and supports business growth with scalable and secure technology solutions. The ideal candidate brings strong hands-on technical expertise in networking and voice systems, proven vendor management experience, and the ability to streamline operations through automation and process discipline aligned with ITIL (Information Technology Infrastructure Library) frameworks.
Requirements
- Bachelor’s degree in information technology, Computer Science, or related field OR equivalent experience.
- 8 - 10+ years of experience supporting enterprise IT networks and telecom systems.
- 4+ years of experience in a leadership or team lead role.
- Strong expertise in: Networking (Cisco, Aruba, or similar), WAN, LAN, SD-WAN, Wi-Fi, VoIP systems, SIP technologies, call routing
- Proven vendor and contract management experience.
- Hands-on experience using Python for automation tasks (e.g., monitoring, configuration, log analysis).
- Strong proficiency with Microsoft 365 applications, Teams, and related admin tools.
- Knowledge of ITIL processes with experience implementing or operating within a change management framework.
- Contract negotiation and 5 year budgeting experience
Responsibilities
- Lead a team of IT network and telecom specialists responsible for ongoing support, maintenance, and optimization of infrastructure.
- Ensure high uptime and reliability for WAN/LAN, Wi-Fi, SD-WAN, firewalls, telecom systems (VoIP, call routing), and related services across all company locations.
- Oversee daily issue management, escalations, and root cause analysis for networking and phone-related incidents.
- Develop and enforce operational standards, documentation, and procedures.
- Manage design, configuration, and troubleshooting of network infrastructure including routers, switches, firewalls, and wireless systems.
- Oversee telecom systems including VoIP platforms, call center technologies, SIP trunks, and carrier relationships.
- Evaluate performance metrics, identify bottlenecks, and implement improvements to enhance reliability and efficiency.
- Lead vendor relationships for networking, telecom, hardware, and managed services providers.
- Negotiate contracts, monitor SLAs, and ensure vendors deliver reliable, cost-effective solutions.
- Coordinate vendor-led implementations, upgrades, and service engagements.
- Drive automation initiatives using Python scripts and tools to reduce manual tasks, improve monitoring, and enhance reporting.
- Collaborate with engineering teams to introduce efficiencies throughout the IT infrastructure lifecycle.
- Utilize Microsoft 365 and related applications to streamline workflows and enhance team productivity.
- Implement and maintain ITIL best practices in incident management, change management, and problem management.
- Govern change processes to reduce risk and ensure smooth deployment of infrastructure improvements.
- Ensure compliance with security policies, data protection standards, and audit requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
