IT Manager II

City of Atlanta•Atlanta, GA

About The Position

This is a fully seasoned managerial level charged with responsibility for significant specialized functions within a department. The position manages an assigned group of employees or department, typically with intermediate supervisors, or a smaller group of specialized professional employees. This position oversees and manages the information technology infrastructure and services supporting various departments such as Atlanta Fire Department, Municipal Court of Atlanta, Public Defender’s Office, Office of the Solicitor, and the Atlanta Police Department. Responsibilities include providing management direction, handling special IT projects, coordinating activities with other departments, and managing the Service Operations and ServiceNow ticketing system for PSJ, and are typically unique within the department. Additionally, the role involves leading research, development, and implementation processes for IT systems, maintaining relationships with stakeholders and vendors, and ensuring the security, stability, and reliability of operational infrastructure. Other duties include overseeing software evaluation and maintenance, database administration, web development, project documentation, and optimizing business applications and systems in compliance with regulations. Furthermore, the IT Manager manages computer-related tasks for Public Safety and Judicial Agencies, including wireless devices, logistics, and technical assistance in collaboration with the various PSJ Staff and AIM.

Requirements

Extensive knowledge of concepts, processes, and tools of the IT profession.
Skill in employee leadership and motivation.
Skill in identifying IT operating issues and developing solutions.
Ability to apply experience and professional knowledge to carry out most assignments in a professional area.
Ability to apply general knowledge across organization or discipline lines.

Responsibilities

Provides management direction to assigned group or department.
Handles special IT projects as assigned.
Coordinates and facilitates activities and commitments with other departments and/or functions. Develops and tracks project schedules.
Prepares and monitors departmental budget.
Selects, trains, coaches, recommends salary increases, administers corrective action, and reviews performance of department employees.
May make purchasing or resource allocation decisions within organization guidelines.
Applies organizational policies.
May interpret organizational policies and recommend exceptions.
Establishes work methods, timetables, performance standards, etc.
Has managerial authority over a group of professional employees and/or a group of professional, technical, or administrative employees engaged in a broad functional area. Areas of responsibility are typically unique within the department.
Supervise DPW's infrastructure components, including Cameras Surveillance System and Fuel Pump stations.
Lead, develop, and track projects/project schedules.
Assist in determining departmental budgets for IT technology equipment.
Select, train, coach, recommend salary increases, administer corrective action, and review performance of department employees.
Manage and give direction to employees, including making purchasing or resource allocation decisions within organization guidelines.
Provide technical support and procurement of Desktops/Laptops, Wireless Devices, Printers, and manage website design/maintenance.
Ensure applications are operational, manage Patch Management and Vulnerability Management, and maintain EOL systems and Server Management.
Develop and enforce IT policies, procedures, and standards to maintain consistency and security across city systems.
Collaborate with other city departments and stakeholders to understand their IT needs and provide solutions.
Lead and coordinate IT projects, including ticketing system improvements, software deployments, and infrastructure improvements.
Monitor and assign tickets to the End User Support Group, conduct ServiceNow meetings, and attend various CoA Department Head/Manager meetings.
Manage the hiring, promotion, and termination of employees, and manage relationships with IT vendors and service providers.
Lead and mentor a team of IT staff, assign tasks and responsibilities, and ensure timely and efficient IT support to all employees and stakeholders.
Establish and track key performance metrics for all IT personnel, provide leadership for operational issues and incident management, and analyze data to make recommendations for improvements.
Manage backup and disaster recovery strategies, regularly test and update disaster recovery plans, and implement and maintain robust security measures to safeguard data and server infrastructure.
Uphold IT standards throughout the enterprise, efficiently navigate and streamline processes, and implement security and technical awareness.
May perform other duties as assigned.