IT Manager I

State of Utah • Salt Lake City, UT

22h • Hybrid

About The Position

The Department of Government Operations (DGO), Division of Technology Services (DTS) is seeking to hire a highly-motivated individual to oversee Medicaid’s data warehouse (DW) functionality for the Department of Health and Human Services (DHHS), Medicaid (Division of Integrated Healthcare) for the State of Utah. The incumbent will direct and work with the data warehouse, development and operational teams on projects that support the Department of Health and Human Services goals. The incumbent will work closely with Medicaid staff to ensure that data availability meets the needs of Medicaid, both in terms of functionality and in meeting up-time and performance requirements. Additionally, the warehouse contains HIPAA data that is highly sensitive and must be preserved in a way that meets federal and state requirements for sensitive and regulated data. The incumbent will be a member of the management team for DTS/DHHS and will work with both DHHS and Medicaid (DIH) in setting long and short-term strategic directions. DGO utilizes a Scaled Agile Framework (SAFe) methodology. Knowledge and practice of SAFe will be required. The incumbent will support and improve these processes. DIH engages with both internal staff and external vendors to help enhance and support the systems within the Medicaid DW portfolio. The incumbent will help manage these relationships and projects. The Medicaid DW system uses Oracle as its primary database with efforts to move all non-Oracle components to DGO’s AWS commercial environment. An active effort is underway to refactor various on-prem systems within Medicaid to new architecture that will utilize cloud native technologies and modernize those systems. The incumbent will manage these efforts.

Requirements

• Knowledge and practice of SAFe will be required.
• The incumbent will support and improve these processes.
• The incumbent will help manage these relationships and projects.
• The incumbent will manage these efforts.
• Strategic and Tactical Planning
• Department IT Planning
• Business Case Creation
• Vendor management
• Sprint Planning
• Resource and staffing planning
• Cost estimation
• Managing multiple projects
• Agile Project Management
• Agile processes
• Agile roles
• Agile rituals - Roadmapping, Sprint Planning, Backlog Grooming, Retrospectives, Sprint Reviews
• Agile artifacts and documentation
• Agile tracking - Burndowns
• Interface with Vendor PMs
• Communication
• Written Communication
• Oral Communication
• Meetings - planning, execution, and managing follow up
• Facilitation
• Presentations
• Problem solving
• DevOps / Operational Support
• DevOps processes
• System and Process optimization
• Service Level Agreements
• Personnel Domain
• Recruitment
• Hiring
• Retention
• Training and Development
• Performance planning and management
• Corrective Action
• Offboarding
• Technical Domain
• Technical architectures (AWS commercial)
• Software and hardware trends and options
• Applicable tools and techniques
• Standards
• Security
• Business Domain
• Business Requirements
• State and Federal requirements for sensitive and regulated health data

Responsibilities

• Develop and coordinate IT plans and policies
• Coordinate with customers and product owners to understand, document and fulfill business direction, requirements and needs
• Align projects with DTS standards and requirements
• Provide cost estimates and forecasting
• Project planning and initiation
• Project tracking and oversight
• Project closure and review
• Supervise and possibly assist as Scrum Master
• Manage DTS staff and contractors, including recruitment and hiring, performance planning and reviews
• Work with managed service provider, contingent workforce solutions (CAI), for the recruitment and payment of contract resources
• Employee development and training
• Time approval and time management
• Budget tracking and reporting to Medicaid
• Coaching and mentoring staff
• Work with Medicaid, DTS, and State Purchasing for the contracting and for renewal of software
• Audit and review systems and practices to ensure compliance with procedures, regulations and standards
• Build and maintain good working relationships with stakeholders, program manager’s, team members and management peers
• Work with external partners to develop, enhance and maintain DIH data exchanges (including federal, state, and local third parties)
• Work with the Medicaid security officer and DHHS and DTS security teams to ensure the security of warehouse systems.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed