IT Manager, Epic Professional Billing - Remote
About The Position
As an IT Manager, Epic Professional Billing you’ll have the opportunity to use your Epic billing expertise to help improve how health care is delivered. In this role, you’ll lead Epic Professional Billing service delivery, collaborate with clients and internal teams, support and develop team members, and help create practical solutions that improve performance, strengthen relationships, and make a meaningful difference for the people we serve. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- Epic Certification in Professional Billing and/or Resolute Hospital Billing
- 5+ years of experience supporting healthcare providers and/or organizations
- 5+ years of experience leading and executing on complex IT managed services delivery
- 5+ years of experience with end-to-end experiences delivering both software applications and technology platforms
- 5+ years of experience successfully implementing and supporting highly scalable technology solutions for clients
- 2+ years of technology leadership experience
- 2+ years of direct leadership of team(s)
- Experience working in fast paced, dynamic environment
- Proven ability to collaborate with internal (IT) and external (operational) cross functional groups
- Demonstrated success building relationships and accomplishing common goals for clients
Nice To Haves
- Undergraduate degree in computer science, information assurance, MIS or related field or equivalent experience in healthcare IT
- Experience with application delivery of EHR and integration with downstream systems
- Experience in leading a team
- Experience influencing, problem solving and negotiation skills
- Proven solid written and verbal communication skills, with customer service focus
Responsibilities
- Lead day-to-day service delivery for Epic Professional Billing, including incidents, requests, enhancements, and project work
- Serve as the main escalation point and partner with internal and client stakeholders to resolve issues and maintain strong performance
- Manage, coach, and develop team members while supporting performance, staffing, and career growth
- Collaborate with leadership and project teams on planning, prioritization, roadmaps, and best practices
- Support client success by aligning resources, communicating operational updates, and driving continuous improvement
- Participate in internal initiatives such as interviewing candidates and sharing best practices across teams
- Support business development efforts through solution design and client engagement
- Identify opportunities for optimization, application rationalization, and improved client outcomes
- Provide status updates and reporting as needed
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
