IT Manager – Enterprise Content Management

University of Florida•Gainesville, FL

3d•$110,000 - $130,000

About The Position

UF Information Technology (UFIT) is currently seeking an IT Manager to join Applications, Development, and Integrations (ADI), a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. ADI maintains and operates the software that powers UF’s enterprise-wide computer systems creating the technological foundation for the campus’ academic and administrative business functions. This senior-level position manages the development and support of enterprise content management (ECM) solutions for 16 colleges and multiple administrative areas across campus and the state utilizing the Hyland OnBase platform – potentially impacting 70,000+ customers daily. As the manager of the UFIT Enterprise Content Management team, the incumbent must demonstrate a high level of OnBase expertise, as well as excellent skills and experience in leadership, communication, creativity, collaboration, enterprise business processes, and strategic planning. Some key responsibilities and characteristics of this position are: TEAM MANAGEMENT: Lead and inspire direct reports and coworkers to pursue excellence while serving as a role model and mentor. Provide feedback to direct reports to help them achieve their career goals. Identify opportunities for improvement and make constructive suggestions for change to direct reports, coworkers, and leadership. Manage the team’s project portfolio. Plan and coordinate work assignments. Act as a business liaison between UFIT and the customer stakeholders to enhance and improve customer processes. Strategically align the team to the university’s goals. Develop and negotiate contractual agreements with customers and vendors. SOLUTION DESIGN : Provide expertise and guide team members and stakeholders in the requirements elicitation and design of content management solutions within all levels of complexity utilizing advanced capabilities of Hyland OnBase, including various integrations with other systems. Lead the definition of system scope and objectives based on business requirements. Provide estimates for analysis and development efforts. Ensure creation and maintenance of comprehensive technical documentation (designs, specifications, process flows, etc.). Recommend development of new solutions or enhancement of existing solutions. TRAINING & STANDARDIZATION : Train and mentor the ECM team in OnBase capabilities and best practices for content management solutions. Ensure enforcement of coding standards, security, policies, and procedures related to development, testing, and change management for ECM solutions. Develop practical education opportunities or other appropriate means to continually advance the skills of the team. Stay abreast of IT industry and ECM best practices. SYSTEM ADMINISTRATION AND MAINTENANCE : Oversee the administration, configuration, security, and maintenance of the OnBase content management system. Recommend and/or establish procedures and guidelines to reduce risk and streamline development. Lead or coordinate the remediation of vulnerabilities with other teams and the vendor as needed. Develop best practices for electronic content management across the organization. Ensure adequate platform performance monitoring. Complete or oversee product and upgrade evaluations. Network with peers at other organizations to foster collaboration and continuous improvement. PROJECT MANAGEMENT . Serve as the project manager for most ECM development projects, including planning and communications (such as project plans, requirements documentation, design specifications, action plans, timelines, SOWs, MOUs, and progress updates); coordinating the efforts of team members, stakeholders, and other project participants; and overseeing testing, quality assurance, and deployment. CUSTOMER SUPPORT : Oversee the work of team members, customers, vendor support, and other UFIT staff to troubleshoot, document, and resolve highly complex issues and incidents. Ensure a high level of customer service and satisfaction is provided by the team.

Requirements

Master's degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Nice To Haves

Bachelor’s degree in computer science, IT, information systems, computer engineering, or other relevant fields.
Hyland certified in OnBase System Administration, Workflow Administration, and WorkView Administration.
6+ years of experience in the following: OnBase application development and administration (including coordination of upgrades, environment refreshes, and disk group management), plus the development, and support of complex enterprise-level applications utilizing OnBase Unity forms, workflow, WorkView, Unity scripts, REST API, and real-time and batch integrations with other applications.
IT management committed to the growth and empowerment of team members as well as improving the work lives of customers.
Development of robust business relationships while guiding your team to provide efficient analysis, design, development, testing, change management, and customer support services.
Identifies and implements continuous improvements to internal IT processes and delivered solutions.
Management of large IT projects , leading development teams, and providing OnBase customer support for complex issues.
Ability to lead and coordinate resources for multiple projects at the same time.
Proven track record of leading collegially and communicating effectively with both technical and non-technical staff and stakeholders.
Ability to build strong strategic relationships at all levels.
4+ years of experience in software development, as well as designing, developing, and supporting enterprise business applications within higher education.
This includes excellent written and verbal communication skills and producing clear contractual, technical, end-user, and systems documentation.

Responsibilities

TEAM MANAGEMENT: Lead and inspire direct reports and coworkers to pursue excellence while serving as a role model and mentor.
Provide feedback to direct reports to help them achieve their career goals.
Identify opportunities for improvement and make constructive suggestions for change to direct reports, coworkers, and leadership.
Manage the team’s project portfolio.
Plan and coordinate work assignments.
Act as a business liaison between UFIT and the customer stakeholders to enhance and improve customer processes.
Strategically align the team to the university’s goals.
Develop and negotiate contractual agreements with customers and vendors.
SOLUTION DESIGN : Provide expertise and guide team members and stakeholders in the requirements elicitation and design of content management solutions within all levels of complexity utilizing advanced capabilities of Hyland OnBase, including various integrations with other systems.
Lead the definition of system scope and objectives based on business requirements.
Provide estimates for analysis and development efforts.
Ensure creation and maintenance of comprehensive technical documentation (designs, specifications, process flows, etc.).
Recommend development of new solutions or enhancement of existing solutions.
TRAINING & STANDARDIZATION : Train and mentor the ECM team in OnBase capabilities and best practices for content management solutions.
Ensure enforcement of coding standards, security, policies, and procedures related to development, testing, and change management for ECM solutions.
Develop practical education opportunities or other appropriate means to continually advance the skills of the team.
Stay abreast of IT industry and ECM best practices.
SYSTEM ADMINISTRATION AND MAINTENANCE : Oversee the administration, configuration, security, and maintenance of the OnBase content management system.
Recommend and/or establish procedures and guidelines to reduce risk and streamline development.
Lead or coordinate the remediation of vulnerabilities with other teams and the vendor as needed.
Develop best practices for electronic content management across the organization.
Ensure adequate platform performance monitoring.
Complete or oversee product and upgrade evaluations.
Network with peers at other organizations to foster collaboration and continuous improvement.
PROJECT MANAGEMENT . Serve as the project manager for most ECM development projects, including planning and communications (such as project plans, requirements documentation, design specifications, action plans, timelines, SOWs, MOUs, and progress updates); coordinating the efforts of team members, stakeholders, and other project participants; and overseeing testing, quality assurance, and deployment.
CUSTOMER SUPPORT : Oversee the work of team members, customers, vendor support, and other UFIT staff to troubleshoot, document, and resolve highly complex issues and incidents.
Ensure a high level of customer service and satisfaction is provided by the team.