IT Manager - Applications

Marathon County

1d•$108,534 - $116,875•Onsite

About The Position

The purpose of this position is to ensure that our customers have the appropriate application software to be effective and efficient and ensure that software systems are reliable and properly maintained. In addition, evaluate their information system needs, design solutions with them, coordinate interface development, data translation needs, system maintenance and enhancements. Manage projects including new system acquisition, development and installation. The work is performed under the direction of the CCITC Director.

Requirements

Bachelor's degree in MIS or other Information Technology degree preferred.
At least three years’ experience as an analyst within an IT organization providing business analysis and applications support.
A combination of education and experience that provides equivalent knowledge, skills and abilities will be considered.
Project management experience
Requires the ability to effectively communicate orally and in writing with City, County and NCHC personnel, department heads, computer consultants, vendor representatives, CCITC staff and the general public.
Requires the ability to act as a lead person
Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome.
Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations
Requires the ability to solve complex problems and perform root cause analysis without assistance.
Requires ability to learn new technologies with limited guidance
Requires adaptability and flexibility to keep an open mind regarding new ideas and ways of doing things. Is willing to consider alternative interpretations or ways of looking at the situation.
Requires initiative to set high standards of performance for self and others.
Requires the ability to make decisions and take action that have beneficial impact by evaluating information in order to come up with sound conclusions and recommendations.
Requires understanding of object-oriented design principles

Nice To Haves

Project Management Professional certification desired.
Experience managing the development of complex interfaces between multiple vendors desired.

Responsibilities

Perform duties in a manner that is consistent with the CCITC core values.
Provide great customer service using strong written and verbal communication and interpersonal skills
Maintain, edit, use and safeguard from unauthorized access confidential information.
Effectively work as part of a team, take direction from others, share knowledge, and build consensus
Promote Process Improvement Champion the need and benefit by utilizing a structured approach to business process improvement.
Identify improvement opportunities and manage improvement requests
Determine work priorities, work independently, and exercise initiative
Follow Change Management Practices as established by CCITC
Attend conferences, seminars and off-site training sessions as requested
Accept new responsibilities at any time
Manages assigned personnel
Implements the organization’s performance management program.
Regular positive and constructive feedback about performance
Coaching and mentoring staff
Providing written mid-year and annual performance reviews
Identifies training needs and annual goals for each staff member
When necessary, implements a performance improvement plan for staff failing to meet standards
Recommend transfers, promotions, discipline, discharge, and salary increases as appropriate
Recruits, interviews, selects and trains new hires and promotions
Provides training and instruction; plans, coordinates, assigns and reviews work; maintains standards; approves leave;
Ensures that staff receive additional specialized training necessary for them to perform at a high level in application management, process improvement, project management and relationship partner responsibilities as defined per their job description.
Assigns priorities and sets strategy for staff consistent with CCITC strategy
Sets and maintains schedules.
Maintains standards
Explains and enforces policies, procedures and guidelines.
Works with other managers and analysts to recommend technology solutions for CCITC and its customers.
Supports a positive work culture and a strong sense of teamwork within CCITC.
Participate in management meetings.
Provides input on issues within the organization including organizational planning and goals setting.
Communicates effectively and in a timely manner with the Director and colleagues