IT Manager/Application Systems Analyst

Huckestein Mechanical Services•Pittsburgh, PA

1d•Onsite

About The Position

Huckestein Mechanical Services is seeking an experienced IT Manager / Application Systems Analyst to lead the day-to-day management of our technology environment, business applications, user support, and information systems processes. This role is designed for a hands-on technology leader who can support both traditional IT infrastructure and business application needs. The ideal candidate will be comfortable working with end users, vendors, managed service providers, ERP systems, reporting tools, cybersecurity platforms, and field service technology. This position will take ownership of the company’s IT and IS responsibilities, ensuring systems are secure, reliable, well documented, and aligned with business operations.

Requirements

5 or more years of experience in IT management, systems administration, application support, ERP support, or business systems analysis
Strong knowledge of Microsoft 365 administration
Experience with Microsoft Entra ID, MFA, Conditional Access, SharePoint, OneDrive, and Teams
Experience supporting business-critical applications or ERP systems
Ability to work directly with business users to understand processes and translate needs into system improvements
Strong troubleshooting skills across applications, devices, users, permissions, and workflows
Ability to manage vendors, support tickets, and competing priorities
Strong written and verbal communication skills
Comfortable documenting processes, creating training material, and supporting users
Strong understanding of cybersecurity fundamentals

Nice To Haves

Experience in mechanical contracting, construction, service contracting, field service, or similar industries
Experience with SamPro by Data-Basics or similar ERP systems
Experience with field service applications such as TechAnywhere, XOI, ServiceChannel, or similar platforms
Experience with Power BI, SQL, Excel Power Query, or reporting tools
Experience with Microsoft Power Automate or other workflow automation platforms
Experience with Intune, Azure, Azure VDI, or cloud-hosted infrastructure
Experience working with MSPs, cybersecurity providers, and software vendors
Familiarity with endpoint protection, SOC alert response, DNS investigations, and vulnerability remediation
Experience supporting mobile field technicians and office-based users

Responsibilities

Manage the company’s internal IT environment, including user accounts, devices, security policies, cloud services, and vendor support coordination.
Serve as the primary internal owner for IT support, escalation, and coordination with third-party IT vendors
Manage Microsoft 365 administration, including users, groups, licensing, email, Teams, SharePoint, and OneDrive
Support Microsoft Entra ID, Conditional Access, MFA, passwordless sign-in, and identity/security policies
Assist with Microsoft Intune device management, mobile device policies, application deployment, and endpoint configuration
Coordinate workstation, laptop, mobile device, printer, and peripheral setup
Support remote access, Azure VDI, VPN, and cloud-hosted resources
Maintain documentation for systems, processes, access, licensing, and support procedures
Help manage IT onboarding and offboarding processes
Coordinate with vendors for networking, servers, cybersecurity, backups, and infrastructure changes
Support, maintain, and improve the company’s core business applications and workflows.
Analyze business processes and recommend system improvements
Support ERP workflows related to service, dispatch, purchasing, billing, accounting, inventory, agreements, and job costing
Work with department leaders to identify system issues, process gaps, reporting needs, and automation opportunities
Configure and test application settings, permissions, forms, templates, reports, and workflows
Coordinate with software vendors on support tickets, enhancements, integrations, and upgrades
Assist with system integrations and data flow between applications
Help create and maintain standard operating procedures for business application use
Train users on application workflows and best practices
Help maintain a secure technology environment by supporting cybersecurity tools, processes, and incident response.
Monitor and coordinate response to cybersecurity alerts with external security partners
Support endpoint security, MFA, Conditional Access, email security, and device compliance
Assist with investigation of login anomalies, suspicious activity, DNS alerts, phishing attempts, and endpoint incidents
Work with vendors to remediate vulnerabilities and improve security posture
Maintain IT security documentation, issue tracking, and remediation checklists
Support audits, cyber insurance requests, vendor risk assessments, and compliance questionnaires
Help enforce least privilege access, secure sharing practices, and proper account management
Support business reporting, dashboards, and automation initiatives.
Build, maintain, or assist with Power BI dashboards and operational reports
Work with SQL queries, Excel data models, and exported ERP data
Support automation opportunities using Power Automate, scripting, RPA, or similar tools
Help standardize data sources, naming conventions, reports, and business metrics
Work with leadership to improve visibility into service, sales, financial, and operational performance
Coordinate IT and application-related projects across internal teams and external vendors.
Manage communication with MSPs, software vendors, consultants, and corporate IT resources
Track open support tickets, project milestones, vendor commitments, and unresolved issues
Participate in planning for application upgrades, migrations, integrations, and process improvements
Coordinate technology rollouts, user training, device deployments, and system changes
Help evaluate new software, tools, and technology vendors
Ensure projects are documented, tested, communicated, and successfully adopted by users