IT Manager 3

State of Nevada•Carson City, NV

7d•Onsite

About The Position

This position is in the Department of GOVERNOR'S FINANCE OFFICE in Carson City. The IT Manager 3 leads the Technical Team for the statewide enterprise resource planning software known as CORE.NV. This position is within the Office of Project Management. This role provides strategic and operational oversight for a multidisciplinary Technical Team encompassing interfaces and integrations, business enhancements, reporting, security, workflow, and other technology functions that support statewide enterprise operations. The incumbent directly supervises CORE.NV production support staff. This includes assigning and prioritizing work, establishing performance expectations, and monitoring progress while tracking and monitoring that operational objectives and service levels are consistently met. Responsibilities further include reviewing work products, providing guidance on complex operational issues, coaching staff, conducting performance evaluations, and supporting professional development. The IT Manager 3 provides functional leadership and coordination to members of the Project and Implementation Team, ensuring project activities align with production support efforts. This position manages and ensures execution of future enhancement and implementation or deployment activities. The role establishes operational priorities, coordinates cross-team efforts, and ensures system implementations reinforce the stability, reliability, and long-term sustainability of the CORE.NV system. This position oversees enterprise Release Management and Incident Management operations for CORE.NV. As a key member of the Environment Management Team, the IT Manager 3 is responsible for enterprise release planning, scheduling, coordination, and deployment, including management of the enterprise release calendar across technical teams, business units, and vendor partners. The role develops and enforces comprehensive testing plans to validate production readiness for all releases. In Incident Management, the incumbent leads major incident coordination, stakeholder communication, and continuous improvement initiatives aligned with IT service management best practices. In Release Management, the incumbent leads testing and release efforts for tri-annual updates from the vendor, CGI, for CORE.NV in addition to the testing and release of "hot fixes" on an as needed basis. This IT Manager 3 will work collaboratively with internal teams and external vendors. The IT Manager 3 drives efforts to reduce operational risk and enhance overall organizational performance. From an enterprise perspective, this position will be responsible for preparing, managing, and revising governance documentation related to CORE.NV.

Requirements

Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field.
Seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security.
Four years of this experience must have been in a supervisory or project manager capacity.
OR one year of experience as an IT Manager II in Nevada State service.
OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions.
OR an equivalent combination of education and experience as described above.
Detailed knowledge of: budget preparation and control; project management; quality control.
Working knowledge of: strategic planning.

Nice To Haves

Experience with statewide enterprise resource planning software.
Experience with CORE.NV software.
Experience with interfaces and integrations.
Experience with business enhancements.
Experience with reporting.
Experience with security.
Experience with workflow.
Experience with statewide enterprise operations.
Experience with Release Management.
Experience with Incident Management.
Experience with IT service management best practices.
Experience with vendor management.
Experience with CGI software.
Experience with governance documentation.
Experience with cross-team coordination.
Experience with system stability, reliability, and sustainability.
Experience with operational risk reduction.
Experience with organizational performance enhancement.
Experience with testing plans.
Experience with major incident coordination.
Experience with stakeholder communication.
Experience with continuous improvement initiatives.
Experience with tri-annual updates from vendors.
Experience with "hot fixes".
Experience with internal teams and external vendors.
Experience with enterprise release calendar management.
Experience with disaster recovery.
Experience with hardware selection and installation.
Experience with inventory control.
Experience with writing requests for proposals.
Experience with contract evaluation.
Experience with IT budget development and monitoring.
Experience with IT project management.
Experience with State IT activities and policy-making.
Experience with technological trends and advancements in the IT field.
Experience with security management practices, laws, policies, and ethics.
Experience with developing organizational structure, staffing patterns, and resource allocation.
Experience with supervising subordinate managers, supervisors, and staff.
Experience with resolving problems presented by subordinate staff, users, and clients.
Experience with interacting with internal and external management levels, executives, and officials.
Experience with solving problems involving conflict or controversy requiring interpretation/application of policy.
Experience with supervising lower level IT Managers, IT Technicians, and support staff.
Experience with supervising Master IT Professional II’s.

Responsibilities

Leads the Technical Team for the statewide enterprise resource planning software known as CORE.NV.
Provides strategic and operational oversight for a multidisciplinary Technical Team encompassing interfaces and integrations, business enhancements, reporting, security, workflow, and other technology functions that support statewide enterprise operations.
Directly supervises CORE.NV production support staff, including assigning and prioritizing work, establishing performance expectations, and monitoring progress.
Reviews work products, provides guidance on complex operational issues, coaches staff, conducts performance evaluations, and supports professional development.
Provides functional leadership and coordination to members of the Project and Implementation Team, ensuring project activities align with production support efforts.
Manages and ensures execution of future enhancement and implementation or deployment activities.
Establishes operational priorities, coordinates cross-team efforts, and ensures system implementations reinforce the stability, reliability, and long-term sustainability of the CORE.NV system.
Oversees enterprise Release Management and Incident Management operations for CORE.NV.
Responsible for enterprise release planning, scheduling, coordination, and deployment, including management of the enterprise release calendar across technical teams, business units, and vendor partners.
Develops and enforces comprehensive testing plans to validate production readiness for all releases.
Leads major incident coordination, stakeholder communication, and continuous improvement initiatives aligned with IT service management best practices.
Leads testing and release efforts for tri-annual updates from the vendor, CGI, for CORE.NV in addition to the testing and release of "hot fixes" on an as needed basis.
Works collaboratively with internal teams and external vendors.
Drives efforts to reduce operational risk and enhance overall organizational performance.
Responsible for preparing, managing, and revising governance documentation related to CORE.NV.
Develop, maintain, and enforce operational standards in accordance with departmental and State policies to ensure operating specifications are met.
Develop physical and logical safety and security procedures for operating conditions and disaster recovery by analyzing procedures utilized at other agencies and organizations, reviewing literature on safety and security procedures, following federal/State guidelines, and consulting with subject matter experts.
Assess the effectiveness of current information systems technology resources and capacity analysis and initiate actions to reduce utilization, increase capacity, or address system replacement needs, if necessary.
Recommend or select hardware by reviewing system-generated reports, system logs, utilization reports, vendor presentations, and technical hardware manuals.
Design physical layout and installation requirements in response to the purchase of new equipment; analyze hardware technical manuals, floor space layouts, environmental requirements, and electrical requirements.
Evaluate and maintain inventory control, e.g., computer supplies, tape library, departmental equipment, and other items.
Write requests for proposals which detail proposed systems and serve as a reference document for system development, personnel, and IT management by utilizing information gathered and subsequent analysis relating to hardware, software, and personnel requirements including systems objectives, data security provisions, primary outputs, implementation plans, comprehensive cost estimates, time schedules, migration plans, and integration of multiple technologies.
Develop, examine, and evaluate contracts for purchases of materials and services.
Develop and monitor IT budgets by reviewing past expenditure patterns, current funding levels, projected personnel and equipment needs, and demands for additional services by clients/users.
Present and justify agency or division-wide IT budgets for review and approval and testify before Executive and Legislative groups as required.
Provide project management to ensure that projects are completed by the scheduled due date in accordance with project specifications and requirements and within the project budget; analyze personnel, hardware and software requirements, and all costs associated with the project; establish delivery dates, conduct periodic project reviews, provide training for project team members, supervise installation of the system, provide regular project status reports to senior management; and determine training required prior to installation.
Participate in State IT activities and policy-making activities and/or serve on various ad hoc committees and work groups as needed.
Maintain current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics.
Develop organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives.
Supervise subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action.
Resolve problems presented by subordinate staff, users, and clients regarding work processes, policies, procedures, and methods.
Perform related duties as assigned.
Under administrative direction, incumbents perform IT managerial duties and interact with internal and external management levels as well as executives and officials to solve problems involving conflict or controversy requiring interpretation/application of policy.
Incumbents supervise a staff of IT professionals on a regular and recurring basis and lower level IT Managers, IT Technicians, and support staff as required.
Subordinates may include Master IT Professional II’s.