IT Low Voltage Field Technician

NiSource • Columbus, OH

2d • $30 - $42 • Hybrid

About The Position

The IT Low Voltage Field Technician is responsible for the installation, maintenance, troubleshooting, and support of technology systems deployed at company facilities and within fleet vehicles. This role supports the reliable operation of utility services by ensuring field deployed technology functions safely, securely, and consistently. The position requires regular travel to company locations and fleet sites to perform hands on technical work, as well as the ability to provide remote support when needed.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.

Requirements

• Associate's Degree or equivalent work experience.
• 3+ years of experience working in field service, vehicle electronics, utility technology, or a related technical support role
• 3+ years of experience working on 12-volt DC vehicle wiring and low voltage electronic systems
• Ability and willingness to travel daily to multiple job sites
• Ability to meet the physical demands of the role, including working in confined spaces and lifting equipment
• Valid Driver License with an acceptable driving record
• Authorized to work in the United States without requiring sponsorship.

Nice To Haves

• Experience in the utility, energy, telecommunications, or fleet services industry
• Experience with telematics systems, mobile technology deployments, or fleet technology installations
• Familiarity with safety critical or regulated operating environments
• Industry certifications related to networking, electronics, vehicle systems, or field service

Responsibilities

• Travel daily to company locations and fleet sites to install, diagnose, maintain, repair, and support vehicle installed and facility-based technology systems
• Install, troubleshoot, and repair 12-volt DC vehicle wiring, low voltage electronics, and associated hardware, including telematics devices, routers, power timers, and mobile computing equipment
• Provide onsite and remote technical support for network connected devices, mobile systems, and field technology platforms
• Configure, deploy, and support mobile devices and applications, including basic user training and troubleshooting
• Accurately document service activities, including diagnostics performed, repairs completed, parts used, and customer or end user interactions
• Communicate clearly and professionally with internal stakeholders, vendors, and end users to ensure service quality and customer satisfaction
• Maintain assigned tools, equipment, and inventory in proper working condition
• Track, submit, and report expenses in accordance with company policies and procedures
• Identify recurring technical issues, recommend corrective actions, and contribute to continuous improvement of service delivery processes
• Apply structured problem-solving techniques to diagnose issues, resolve incidents, and implement effective solutions
• Comply with contractual obligations, service level agreements (SLAs), and expectations of service providers and business partners
• As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
• Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
• Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
• Treat others with respect and consideration.
• Actively participate in creating and contributing to a positive work environment.
• Promote a safe work environment by actively participating in all aspects of our employee safety program.
• Report any unsafe conditions and take actions to prevent personal injuries.
• Support our interdependent safety culture by ensuring the safety of your co-workers.
• Stay focused on the task at hand and promote productivity through good work habits.

Benefits

• 4% annual bonus
• Company vehicle
• Continuous service to customers at all times
• Work outside of normal work hours and perform tasks outside of normal responsibilities in support of emergency operations
• Named by Forbes magazine as one of America’s Best Large Employers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree