IT Logistics Lead

OpenAI • San Francisco, CA

2d • $272,000 - $302,000 • Onsite

About The Position

The IT Logistics Lead manages the team responsible for equipping OpenAI employees and runs daily logistics operations. This hands-on people management role owns the hardware and peripheral catalog, fulfillment programs, asset management systems, and regional operating models. The role evaluates new hardware and introduces equipment and services to address employee needs, while ensuring equipment is ready globally on employees’ first day, choices fit local needs and work, self-service channels are reliable, and asset records accurately track what the company owns, where it is, and who has it.

The lead coaches team members, manages performance, supports execution and escalations, and works with their manager to set priorities and plan capacity. As a user of OpenAI products, the lead applies Codex and agents to solve logistics problems and improve accuracy, speed, and scale, with appropriate evaluation, security, and human oversight. The position is based in San Francisco, has global scope, and includes regional travel.

Requirements

• Experience leading inventory and fulfillment across multiple sites or regions, with ownership of forecasting, delivery partners, service performance, and cost.
• Demonstrated sustained improvements in inventory accuracy, reconciliation, shrinkage, availability, and lead times.
• Experience delivering automation and AI-enabled workflows used in daily operations, including solutions to previously unresolved problems.
• Ability to explain personal contributions and measurable results, reliability testing, security controls, and human oversight for automation or AI-enabled workflows.
• People management experience through rising demand and changing priorities, including responsibility for goals, feedback, performance, and development.
• Experience launching services that meet employee or customer needs while balancing usability, cost, security, and control.
• Ability to align partners, make sound technical and business decisions, communicate candidly, and take ownership of adoption and results.

Responsibilities

• Own a hardware and peripheral catalog that evolves with employee needs, including equipment with current, validated software images and configurations.
• Deliver global day-one readiness and manage timely fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand.
• Own and scale the employee IT vending machine program and other self-service channels, ensuring appropriate peripherals are available, machines work reliably, and shrinkage is tightly managed.
• Maintain asset accountability across the full lifecycle, with accurate records reconciled to physical inventory and trusted chain of custody from receipt through recovery, reuse, and secure disposition.
• Own forecasting, capacity, and logistics performance; improve accuracy and lead times; maintain equipment availability; control lifecycle costs; reduce excess stock and waste; and sustain service during supply disruptions.
• Use OpenAI products, including Codex and agents, to solve logistics problems and improve accuracy, speed, and scale, with appropriate evaluation, security, and human oversight.
• Manage and develop team members through coaching, skills development, performance management, and ownership; build team and delivery-partner capability as demand grows.
• Scale global service with accountable regional partners and repeatable operations that meet local needs while maintaining speed, inventory accuracy, and a consistent employee experience.
• Maintain reliable daily operations as demand changes, resolve escalations in a timely manner, align capacity and commitments with the manager, and establish clear decision ownership across engineering, security, support, workplace, finance, and procurement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed