IT Liaison

Low Income Housing Institute•Seattle, WA

14h•$38 - $41•Onsite

About The Position

The Technical Liaison plays a crucial role in supporting the migration of phone and computer systems to new network infrastructure, acting as a point of contact and technical expert for telecom and internet service providers. Need to possess Technical Proficiency, Problem-Solving, Communication, Relationship Management, Project Management, Adaptability, and Attention to Detail. This role requires strong communication, technical understanding, and problem-solving skills to ensure a smooth and successful transition.

Requirements

Bachelor’s degree in Information Technology, or equivalent
2 years’ in telecommunication, networking, or IT support
Strong understanding of telecommunications and networking technologies (e.g., VoIP, IP, Ethernet, etc.).
Experience with network infrastructure, equipment, and services.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
Able to read, write and communicate in English
Must pass criminal background checks and drug screening
Must pass motor vehicle/driving record checks
Must have a valid Washington State driver’s license and driver liability insurance.
Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift

Nice To Haves

Experience with specific telecom/internet service providers.
Knowledge of project management methodologies.
Relevant certifications (e .g., CompTIA A+, CompTIA Network+).

Responsibilities

Participate in the planning and execution of network migration projects, ensuring alignment with internal and external stakeholders.
Develop and maintain project timelines, tracking progress and identifying potential issues.
Manage communications with telecom/internet service providers, keeping them informed of project status and any changes.
Provide technical guidance and support to telecom/internet service providers on network infrastructure, equipment, and services.
Assist in the troubleshooting and resolution of technical issues related to network connectivity, phone systems, and computer systems.
Collaborate with internal IT teams to identify and implement solutions to technical problems.
Serve as the primary point of contact for telecom/internet service providers, building and maintaining strong relationships.
Represent the company's interests in technical discussions and negotiations with external vendors.
Effectively communicate technical information to both technical and non-technical audiences.
Maintain accurate records of project activities, technical specifications, and vendor interactions.
Prepare reports and presentations on project progress and performance.
Document technical procedures and best practices for future reference.
Stay up-to-date on the latest technologies and trends in telecommunications and networking.
Identify opportunities for process improvement and efficiency gains.
Participate in training and development activities to enhance technical skills.
Engage with assigned training and comply with training deadlines
Utilize PPE Equipment and follow PPE protocols
Other job duties as assigned