IT - Laboratory Operations Support and Digital Solutions

Applied Materials • Phoenix, AZ

1d • $100,000 - $137,500 • Onsite

About The Position

Applied Materials is seeking an experienced IT Lab Operations professional to support business-critical laboratory operations systems and digital solutions used across global engineering, research, and manufacturing labs. This role will partner with business stakeholders, laboratory teams, and IT organizations to support application enhancements, process improvements, user onboarding, and operational support. The position will also provide technical coordination and support for laboratory mobility solutions, including tablets, mobile devices, barcode technologies, printers, and other peripherals that enable efficient laboratory operations. The successful candidate will work across multiple sites and regions, ensuring solutions meet business requirements and support standardized processes across the enterprise.

Requirements

• Bachelor's degree in Information Systems, Business, Engineering, Computer Science, or related discipline.
• 5+ years of experience as a Functional Analyst, Business Analyst, or Application Analyst.
• Experience supporting enterprise business applications and operational systems.
• Strong analytical and problem-solving skills.
• Experience gathering and documenting business requirements.
• Excellent communication and stakeholder management skills.
• Experience working with global teams and cross-functional organizations.

Nice To Haves

• Experience supporting manufacturing, engineering, laboratory, or operational technology environments.
• Experience with asset management, workflow management, inventory tracking, or operations systems.
• Knowledge of mobile device solutions, printers, barcode technologies, and peripheral integrations.
• Experience with Agile methodologies and Jira.
• Familiarity with enterprise integrations involving ERP, asset management, or operational systems.
• Experience supporting geographically distributed business operations.

Responsibilities

• Support solutions used for asset tracking, operational workflows, resource scheduling, and laboratory activities.
• Work closely with laboratory personnel to improve operational efficiency.
• Identify and implement process automation opportunities.
• Coordinate onboarding of new laboratories, users, and operational workflows.
• Provide functional coordination for mobile device solutions used in labs.
• Support tablet-based workflows and business processes.
• Coordinate printer onboarding, configuration, and troubleshooting activities.
• Collaborate with infrastructure and endpoint teams to ensure device readiness.
• Assist with adoption of new technologies supporting laboratory operations.
• Act as a liaison between business users, product owners, and technical teams.
• Conduct requirement workshops and process reviews.
• Develop process documentation, training materials, and knowledge articles.
• Support change management and end-user adoption initiatives.
• Support laboratory equipment automation solutions and operational technology workflows used across engineering and R&D environments.
• Partner with laboratory, engineering, and IT teams to analyze automation-related business processes and system requirements.
• Coordinate functional support for equipment-to-application integrations and automated data collection processes.
• Assist in troubleshooting automation workflow issues and coordinate resolution with development, engineering, and infrastructure teams.
• Support onboarding of new laboratory equipment, automation-enabled workflows, and associated business processes.
• Participate in testing and validation of automation-related system enhancements and integrations.
• Maintain documentation for laboratory automation processes, interfaces, and operating procedures.
• Support laboratory application security processes, user access management, and role-based access controls.
• Coordinate user provisioning, access reviews, and access request fulfillment activities.
• Partner with cybersecurity, infrastructure, and business teams to ensure laboratory systems comply with corporate security standards.
• Assist with audit readiness activities, security documentation, and compliance reviews.
• Support implementation and adoption of security controls for laboratory applications, mobile devices, and connected equipment.
• Coordinate remediation of security findings, vulnerabilities, and compliance-related action items.
• Promote security best practices and user awareness across laboratory environments.
• Support business users across multiple locations, regions, and time zones.
• Participate in issue triage, problem management, and operational reviews.
• Monitor application support trends and recommend improvements.
• Support critical business operations and escalation management processes.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Programs and support that encourage personal and professional growth.
• Comprehensive benefits package.
• Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level