IT Kiosk Associate

Eurofins USA BioPharma Services•Lancaster, PA

15h•Onsite

About The Position

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. The position helps maintain uninterrupted daily operations through customer service, troubleshooting, and support of on-site IT systems and equipment. The associate provides first-level technical support and helps manage IT requests and equipment. The role is onsite Monday through Friday, from 8 a.m. to 5 p.m., and is intended for candidates within commuting distance of Lancaster, Pennsylvania.

Requirements

Associate degree or higher in Information Technology, Computer Science, or a related field.
Previous experience in a customer service or technical support environment.
Experience supporting PC operating systems, basic networking, and connectivity issues.
Proficiency with Microsoft Office Suite.
Authorization to work in the United States indefinitely without restriction or sponsorship.
Strong troubleshooting and problem-solving abilities.
Understanding of computer hardware, operating systems, networking, and connectivity concepts.
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
Strong organizational and documentation skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability and willingness to learn new systems, software applications, and processes.
Commitment to delivering an exceptional customer experience.

Nice To Haves

Understanding of quality-focused or regulated environments, including GxP principles.

Responsibilities

Act as the on-site IT kiosk representative supporting daily business operations.
Serve as the primary point of contact for end-user technology support requests.
Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation.
Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues.
Maintain inventory and oversight of PCs, laptops, and other computing devices.
Update ticketing systems, logs, and databases to ensure accurate documentation and tracking.
Generate and modify reports used for system monitoring and support activities.
Maintain organized and accurate IT documentation.
Communicate with employees and stakeholders regarding support requests and issue resolution.
Follow applicable GMP, GLP, and quality system requirements.
Perform all work in a safe, efficient, and compliant manner.