IT Intern - Part Time

Maxor National Pharmacy Services • Amarillo, TX

22h • Onsite

About The Position

WTAMU & Amarillo College IT students! Join our Amarillo team as a Part-Time IT Intern and take your first steps towards a rewarding career in IT. Ideal opportunity for students currently studying Computer Science, Information Technology, or Engineering, allowing you to broaden your knowledge and gain hands-on experience in a customer service support role. At VytlOne (formerly Maxor), we empower our interns to soar to new heights by offering a flexible schedule designed to fit with your studies while acquiring valuable hands-on experience. Collaborate with seasoned professionals who will mentor and guide you, ensuring you develop the skills needed to successfully step into a technology career.

Requirements

• High School Graduation required.
• Must be enrolled in a Computer Science, Information Technology, or Engineering program.
• Strong customer focus
• Basic knowledge of PC maintenance/repair & application software support
• Aptitude for/desire to learn computer maintenance/repair.
• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Organize and maintain IT resources.
• Take Direction well
• Ability to simultaneously coordinate and complete multiple projects.
• Ability to install and configure computer systems, hardware, and peripherals.
• Knowledge of customer service standards and procedures.
• Demonstrated ability to be self-motivated with a positive attitude.
• Strong verbal and written communication
• Ability to work well in teams
• Strong work ethic and attention to detail
• Excellent Problem-Solving Skills

Responsibilities

• Provide first level intake, triage, and escalation for IT and Pharmacy Operations support requests.
• Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems.
• Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals.
• Troubleshoot Local issues with equipment like printers, computers, and other hardware issues
• Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures.
• Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing
• Assist in multiple audits: Quarterly system access, software, licensing
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern