IT Intern - Part Time
About The Position
Join the Amarillo team as a Part-Time IT Intern, an ideal opportunity for students currently studying Computer Science, Information Technology, or Engineering. This role allows you to broaden your knowledge and gain hands-on experience in a customer service support role. VytlOne (formerly Maxor) offers a flexible schedule designed to fit with your studies while acquiring valuable hands-on experience. You will collaborate with seasoned professionals who will mentor and guide you, ensuring you develop the skills needed to successfully step into a technology career.
Requirements
- High School Graduation required.
- Must be enrolled in a Computer Science, Information Technology, or Engineering program.
- Strong customer focus
- Basic knowledge of PC maintenance/repair & application software support
- Aptitude for/desire to learn computer maintenance/repair.
- Support the IT team in maintaining hardware, software, and other systems.
- Assist with troubleshooting issues and provide technical support.
- Organize and maintain IT resources.
- Take Direction well
- Ability to simultaneously coordinate and complete multiple projects.
- Ability to install and configure computer systems, hardware, and peripherals.
- Knowledge of customer service standards and procedures.
- Demonstrated ability to be self-motivated with a positive attitude.
- Strong verbal and written communication
- Ability to work well in teams
- Strong work ethic and attention to detail
- Excellent Problem-Solving Skills
Responsibilities
- Provide first level intake, triage, and escalation for IT and Pharmacy Operations support requests.
- Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems.
- Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals.
- Troubleshoot Local issues with equipment like printers, computers, and other hardware issues
- Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures.
- Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing
- Assist in multiple audits: Quarterly system access, software, licensing
- Maintain a high-level quality of customer service standards in dealing with and responding to questions.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
Number of Employees
251-500 employees
