IT Intern 2027 Counce

Packaging Corporation of America • Counce, TN

2d • Onsite

About The Position

The purpose of this position is to develop an intern to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to desktops, laptops, tablets, mobile devices and kiosk machines in the end user environment. This position is part of the Information Technology Systems department, End-User Systems Support group. This person will interface with internal and external end-users to support and maintain end-user computing needs.

Requirements

• Bachelor of Science, Information Technology Systems or equivalent
• Previous work experience in related ITS areas preferred.
• Applicant should have familiarity with application versus Network Security administration.
• Applicant should have familiarity with Local and Wide Area Networks.
• Applicant should have familiarity with investigating and resolving first echelon help desk service requests.
• Demonstrated mastered basic keyboarding and editing skills.
• Must be Windows Operating Systems literate.
• Strong organizational skills to handle numerous details, deadlines, and requests.
• Ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
• Ability to evaluate and prioritize tasks for efficiency and completeness.
• Effective communicator, verbal and written.
• Ability to work overtime as needed.
• Ability to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.
• Ability to lift and move 50lbs of equipment when needed.

Nice To Haves

• Knowledge of Active Directory, Powershell, and Wireshark a plus.
• Students that sign up for interviews through University during the Career Fairs and On-Campus Interview days will be given first consideration.

Responsibilities

• Responsible for knowing and following policies and procedures of the company; for sharing information that would benefit other members of the team; and for finding ways to improve the delivery of service to our customers.
• Expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers. This includes supporting our Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.
• Responsible for deploying, utilizing and troubleshooting SCCM Agent connectivity, remote control, inventory queries and reports.
• Responsible for providing in person and remote support of other team members, support engineers and end users.
• Responsible for performing different methods of application packaging and deployment such as in machine and/or user environments, batch file scripting, VBS, AutoIT, Powershell, MSI, and InstallShield.
• Responsible for Internet Explorer browsing configuration, security, troubleshooting and browser customizations.
• Responsible for Desktop hardware and operating system security, access and controls via Powershell, Active Directory, Remote Desktop Connectivity and Group Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern