IT Intern

Cleveland-Cliffs

3d

About The Position

Ferrous Processing and Trading, a business of Cleveland-Cliffs Steel, seeks a motivated individual interested in starting their professional career in the IT field as an intern. The individual will monitor and maintain computer systems and networks within the organization in a technical support role and actively participate in the company’s annual PC replacement project. He or she may also perform entry-level software development tasks. The individual will work closely with a mentor and with managers within the IT department.

Requirements

• Enrollment in an Associate or Bachelor's degree program in an Information Technology related discipline.
• Must have successfully completed at least freshman year of study by the summer of 2025.
• Applicants for this position must be legally authorized to work in the United States full-time.

Responsibilities

• Able to perform work professionally.
• Interface and communicate clearly with department peers and internal employees to escalate problems as needed and resolve issues.
• Ensure that all customer/employee problems are logged and communicated appropriately.
• Provide weekly updates on assigned action items to team members and IT management.
• Answer, evaluate, and prioritize service requests received via telephone, voice mail, e-mail and in-person for users’ computer performance.
• Perform diagnostics and troubleshooting with users to collect information about problems to determine the source of error.
• Isolate performance issues to determine the cause of hardware malfunctions, including hard drives, printers, and cables.
• Analyze and correct problems using documented procedures and available tools while leveraging personal knowledge and skills.
• Resolve remote access issues, printing issues, and network connectivity issues.
• Perform entry-level software development tasks, including research, analysis, data querying, standards adherence, and code optimization.
• Assist in PC refresh initiatives, replacing old computers with newer models.
• Work with the IT department team to identify areas where SOPs are needed.
• Work with the team and management in the IT department to identify areas where process improvements are needed.
• Site visits to scrap yard locations may be required, as well as overnight travel.
• Other duties as assigned.

Benefits

• excellent total compensation package including competitive pay with variable compensation opportunity
• health insurance
• retirement plan
• education assistance
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees