IT Intern

Reingold Inc•Alexandria, VA

19d•$20 - $20•Onsite

About The Position

This position offers a rare and exciting chance to gain hands-on experience with end-user support, device lifecycle management, and enterprise IT operations while developing strong troubleshooting and customer service skills. They will also build a foundational understanding of security best practices, documentation, and professional communication in a corporate IT environment.

Requirements

Possess an associates’s degree.
Foundational hardware knowledge (RAM/SSD swaps and port identification).
Basic OS fluency in Windows and macOS system settings and command-line interfaces.
Strong customer empathy and the ability to remain professional under pressure.
High level of resourcefulness with a "research-first" instinct when facing unknown issues.
Extreme attention to detail regarding asset serial numbers and user configuration.
Effective verbal communication skills for translating technical steps to non-technical users.

Responsibilities

Executing standardized laptop OS reloads and imaging via Autopilot, PXE, or USB.
Managing the physical hardware refresh cycle, including unboxing, asset tagging, and peripheral kitting.
Coordinating equipment distribution and recovery logistics for all internal staff.
Monitoring the inbound ticketing queue to ensure proper categorization and initial triage.
Providing front-line support for common software "how-to" questions and VPN connectivity.
Assisting with routine identity tasks such as password resets and MFA re-enrollment.
Performing secure data destruction and hard drive wipes for retired assets to maintain compliance.
Conducting workspace and conference room "wellness" checks to ensure A/V and cabling standards.
Drafting and updating self-service knowledge base articles based on resolved tickets.
A baseline understanding of security principles like "Least Privilege" and the importance of data privacy.
Conducting workspace and conference room "wellness" checks to ensure everything is operational and how-to's are up to day.