IT Intern

Hoefer Welker • Kansas City, KS

9d

About The Position

Job Summary: We are seeking a motivated IT Intern to support both our Help Desk and Design Technology teams. This role offers hands-on experience in a fast-paced, professional environment, where the intern will assist with day-to-day technical tasks, gain exposure to real-world IT operations, and develop both technical and customer service skills. This position is ideal for individuals interested in building a career in IT through practical experience and on-the-job learning. Essential Functions: Prepare and configure laptops and equipment for new hires Assist with onboarding and offboarding employees Install and update software, including printer drivers and required applications Assign and manage software licenses Troubleshoot hardware issues (monitors, docking stations, peripherals) Support conference room technology, including Microsoft Teams systems Perform basic desktop setup, cable management, and workspace organization Maintain and update loaner devices (laptops, iPads, etc.) Track and update IT inventory and asset records Research technical issues and recommend solutions Create end-user documentation, including screenshots and quick-reference guides Assist in creating Keynote files for project presentations Upload and organize content within internal design platforms (e.g., AVAIL) Perform data entry related to new tools, processes, or software implementations

Requirements

• High School diploma.
• Basic understanding of computer hardware and software preferred.
• Requirements for this position include detail driven habits, ability to maintain focus in a fast paced environment.
• Must have e xcellent organizational and multi-tasking skills, ability to work effectively in a team atmosphere and be deadline oriented.
• Have strong communication and customer service skills.
• Possession of a valid motor vehicle operator’s license and willingness to use insured personal vehicle in the courses of employment.

Responsibilities

• Prepare and configure laptops and equipment for new hires
• Assist with onboarding and offboarding employees
• Install and update software, including printer drivers and required applications
• Assign and manage software licenses
• Troubleshoot hardware issues (monitors, docking stations, peripherals)
• Support conference room technology, including Microsoft Teams systems
• Perform basic desktop setup, cable management, and workspace organization
• Maintain and update loaner devices (laptops, iPads, etc.)
• Track and update IT inventory and asset records
• Research technical issues and recommend solutions
• Create end-user documentation, including screenshots and quick-reference guides
• Assist in creating Keynote files for project presentations
• Upload and organize content within internal design platforms (e.g., AVAIL)
• Perform data entry related to new tools, processes, or software implementations

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED