IT Installation Specialist

Radformation

1d•$130,000 - $150,000•Remote

About The Position

Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care. Our software focuses on three key areas: Time savings through automation. Error reduction through automated systems. Increased quality care through advanced algorithms and workflows. We are a fully remote, mission-driven team united by a shared goal: to reduce cancer's global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient's treatment quality depends on where they live. As an IT Installation Specialist, you'll help Radiation Oncology clinics successfully implement and maintain Radformation's software solutions. Working within an assigned territory, you'll partner closely with Account Managers, Clinical Implementation Managers (CIMs), Customer Success Managers (CSMs), and hospital IT teams to install software, troubleshoot technical issues, and guide clinics through implementation planning. This role is ideal for someone who enjoys solving complex technical problems, building relationships with customers, and taking ownership of projects from start to finish. Your work will help ensure clinics can confidently use Radformation's solutions to improve efficiency and deliver exceptional patient care.

Requirements

Minimum of 5 years of clinical Radiation Oncology IT experience.
Experience with Radiation Oncology Treatment Planning Systems and DICOM modalities.
Strong experience supporting clinical applications and their infrastructure, including client, server, storage, and network environments.
Strong critical thinking and problem-solving skills.
Positive attitude.

Nice To Haves

7+ years of clinical Radiation Oncology IT experience.
Cybersecurity experience.
Customer service experience.
Enthusiasm for learning new technologies and sharing them with the healthcare community.
Understanding of treatment planning and Radiation Oncology clinical workflows.
Strong organizational skills and the ability to work independently.
Highly motivated to help clinicians improve their workflow.
Excellent communication skills with the ability to assist customers via phone and web meetings.
Comfortable managing multiple priorities while working independently in a customer-facing environment.

Responsibilities

Work with clinics to understand their technical issues and provide solutions independently and/or with the help of the Engineering team.
Support the Sales and Success teams by installing and upgrading Radformation software at customer sites.
Work directly with hospital IT departments as the technical expert representative during implementations and upgrades.
Complete IT documents and vendor security questionnaires requested by customer hospitals.
Meet with clinics to discuss installation planning, system architecture, and cybersecurity requirements.
Aid the Clinical Customer Support Representatives as needed.
Assist team members in troubleshooting internal IT issues.

Benefits

Competitive compensation
Bonus eligibility
Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
Health coverage starting on day one.
Short-term and long-term disability and supplementary life insurance.
401(k) with employer match vested immediately.
Annual reimbursement for professional memberships.
Conference attendance and continued learning opportunities.
Self-managed PTO and 10 paid holidays.
Monthly internet stipend.
Company-issued laptop and one-time home office setup stipend.
Fully remote work environment with virtual events and yearly retreats.
Benefits that align with local laws and standards for global teammates.
Equal opportunity workplace and affirmative action employer.