IT Infrastructure Technician

ACME ELECTRIC MOTOR INC • Grand Forks, ND

6h • Onsite

About The Position

Acme Tools is seeking an IT Infrastructure Technician who takes pride in keeping systems running smoothly and enjoys finding ways to improve them. This role involves working alongside supportive teammates and investing in professional growth. The ideal candidate will help shape the network rather than just maintain it. Acme Tools, founded in 1948, is a family-owned operation with eighteen locations and over 700 team members across North Dakota, Minnesota, and Iowa. They are a premier retailer of tools and equipment, serving various customer segments both in-store and online. As a family-owned business, Acme Tools emphasizes being employee-centric, family-friendly, community involved, and growth-minded.

Requirements

• Degree in Computer & Network Technology, Information Technology, or a related field, or equivalent hands-on experience.
• Solid grasp of networking fundamentals such as TCP/IP, subnetting, DNS, and DHCP.
• Methodical approach to troubleshooting.
• Knowledge of administering Windows Server, Active Directory, and Microsoft 365.
• Some exposure to Linux server administration.
• Working knowledge of backup and recovery.
• Experience with virtualization such as Nutanix or Hyper-V.
• Strong communication and customer service skills, with the ability to explain technical issues patiently to non-technical employees.
• Ability to build good working relationships across the company.
• Comfortable juggling projects and competing priorities.
• Willingness to participate in an on-call rotation.
• Willingness to travel occasionally to other sites, including overnight stays.
• Prompt and reliable attendance.

Nice To Haves

• Vendor networking certifications from Extreme Networks (ECA/ECS), Fortinet (FCA, FCP, or the legacy NSE track), or Cisco Meraki (CMSS/ECMS).
• Broader credentials such as Cisco CCNA, CompTIA Network+, or CompTIA Security+.
• Demonstrated expertise administering Microsoft 365 and Entra ID — tenant configuration, identity, and security policy.
• Hands-on time with enterprise backup platforms.
• Automation experience with scripting languages such as PowerShell or Python.

Responsibilities

• Administer and maintain LAN and WAN across all Acme Tools locations, including switches, routers, wireless access points, and firewalls.
• Assist with the design and implementation of network changes, such as VLAN segmentation, routing, and quality-of-service policies.
• Manage enterprise wireless across retail floors, warehouses, and offices, along with site-to-site and remote access VPN connectivity.
• Assist with troubleshooting during outages, conduct root cause analysis, and plan firmware upgrades and hardware refreshes during scheduled maintenance windows.
• Administer, patch, and monitor physical and virtual servers on-premises and in the cloud, along with Active Directory, Group Policy, DNS/DHCP, and Microsoft 365.
• Ensure virtualization hosts and guest servers are healthy as demand grows.
• Follow established backup strategies for data protection and disaster recovery, verifying jobs and testing restores regularly.
• Track system performance, capacity, and utilization to identify issues early and support recovery efforts during failures.
• Support end-user workstations and mobile devices, from imaging and deployment to escalated hardware and software issues.
• Assist in configuring firewall policy, content filtering, and intrusion detection and prevention.
• Apply endpoint protection and hardening standards across servers, workstations, and network devices to stay ahead of emerging threats.
• Manage identity and access, including provisioning, permissions, and multi-factor authentication.
• Act as Tier 2 support for the IT Service Team, resolving escalated issues in a timely manner.
• Listen to departmental challenges and develop solutions that bring value.
• Partner with the IT Infrastructure Manager on vendor relationships and evaluating new technology.
• Ensure ISP circuits and facility technology components are in working order, including broadband failover, access control, video surveillance, phone systems, and cabling.
• Maintain accurate documentation, topology diagrams, IP addressing, cabling layouts, and asset inventory.

Benefits

• Work-Life Balance
• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase Opportunities
• Generous PTO plan that starts accruing on day 1
• Paid Holidays
• Maternity Leave (partially paid through company paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Community Involvement Opportunities
• Generous Employee Discounts
• Various Medical, Dental, & Vision Insurance Plans
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree