IT Infrastructure Technician - Altamonte Springs, FL

Merge IT • Altamonte Springs, FL

8h • Onsite

About The Position

Our enterprise-level client is seeking to add an IT Infrastructure Technician to the team in Altamonte Springs, FL. This role involves low-level IT asset management, including shipping computers and other peripherals, along with light IT support. The position requires experience in cabling and patching. The role is a 6+ month contract with the possibility of extension or permanent hire based on performance. The work is onsite in Altamonte Springs, FL, with a schedule of 8:30 am to 5:30 pm, Monday through Friday. A drug and background check are required.

Requirements

• Proven experience in IT Desktop Service environment.
• Cabling and patching experience.
• Able to follow instructions and procedures.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities.
• Routine administrative skills.
• Good interpersonal skills, basic literacy and numeracy skills.
• Demonstrates awareness of health and safety at work.

Responsibilities

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed