IT Infrastructure Support Specialist

Constellium•Muscle Shoals, AL

55d•Onsite

About The Position

The IT Infrastructure System Specialist works with Local, Regional, and Global IT Groups to provide 1st and 2nd level lifecycle support of local endpoints; mobile devices; accessories; network printing; other IT/office systems; network and server infrastructure; server maintenance; backups & restore; user onboarding / offboarding; and overall 1st and 2nd level end-user support. The candidate should have a solid understanding of IT principles and be able to effectively apply industry best practices to the array of legacy and modern information technology architecture and technologies. This role will collaborate effectively on solutions and priorities by working closely with peers across the global IT organization in infrastructure, cybersecurity, applications, and operational business partners.

Requirements

Windows (Win 7, Win 10, Win 11) configuration and support
Windows Server (2019, 2022) administration
Configuration and troubleshooting of PC and Server hardware.
Patch management (BigFix experience a plus)
Active Directory
Understand how to manage AD users and groups amongst different OUs.
Understand GPOs.
Manage user permissions.
Manage NTFS security permissions.
Networking fundamentals
Configure and troubleshoot basic TCP/IP protocols (FTP, DNS, etc.).
Configure and troubleshoot filesharing protocols (NFS, CIFS, SMB, etc.).
Basic troubleshooting and configuration of network devices (VLAN, ports)
Verify and troubleshoot basic firewall settings.
Review and analyze firewall logs.
Bachelor's degree in engineering or computer science, or equivalent degree is preferred
Good communication skills and some experience with presenting to a team or group.
Ability to work effectively to perform in a team-oriented, manufacturing environment
Pragmatism to analyze and manage incidents/problems and develop solutions to resolve them
Act as change agent and to facilitate continuous improvement
Ability to read and comprehend instructions and information

Nice To Haves

Cybersecurity experience a plus.
Experience with vulnerability management, such as Tenable.
XDR and EDR experience a plus, such as CortexXDR.
Knowledge of Threat Intelligence a plus.
Thin client administration a plus
Virtualization experience a plus (VMware vSphere and Microsoft Hyper-V preferred)
Understand basic vSphere and ESXi concepts (vMotion, HA, DRS, etc.).
Understand basic Hyper-V concepts (Live Migration, PRO, etc.).
Basic vCenter admin experience a plus.
Basic Hyper-V Manager admin experience a plus.
Linux experience a plus