IT Infrastructure Support Engineer

Builders FirstSource•Santa Cruz, CA

1d•Hybrid

About The Position

Responsible for the stability and integrity of the enterprise computing server, network, and desktop infrastructure for assigned regional zones and to provide internal customer support for Dixieline/San Lorenzo employees in remote and regional headquarter locations. Ensures the efficient and effective use of issue management and problem management to identify, communicate and resolve systems issues in order to minimize customer impact and maximize the benefit of IT systems investments.

Requirements

High School Degree and a minimum of 1 year of directly related experience or equivalent combination of education and experience.
Highly self-motivated and directed, with keen attention to detail and strong customer service orientation.
Excellent verbal and written communications skills.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Knowledge of help desk problem management systems and ability to document problem/solutions in help desk log.
Strong, hands-on technical knowledge of network and PC operating systems.

Nice To Haves

Familiarity with AS400/iSeries operations a plus.
Familiarity with Millworks applications a plus.

Responsibilities

Provides customer service to internal customers, responding to their needs, issues, concerns and requests.
Establishes and maintains regular written and in-person communication with all levels of end users.
Prioritizes incoming calls and/or emails regarding hardware problems, checks help desk system for assigned entries; assigns, escalates or responds to help desk tickets as appropriate.
Develop, test, install, configure and troubleshoot computer hardware and software.
Develops and maintains an inventory of all end user hardware and related equipment including POS hardware and mobile/scan gun devices.
Installs, configures, tests, maintains, monitors, and troubleshoots end-user hardware and related equipment and software in order to deliver required desktop service levels.
Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS), scan guns/mobile devices and other network appliances are in proper working order.
Manage and coordinate administrative activities and operational support for large, complex systems and all of their components.
Coordinate enterprise infrastructure hardware and software installation and upgrades.
Administers user access to Dixieline/San Lorenzo and Dixieline ERP systems/applications.
Monitor system operator message queue for AS400/iSeries and ensure system readiness for nightly backups.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties as assigned.
Primary support for Millworks software.