IT Infrastructure Support Analyst- Norfolk

State of Nebraska•Norfolk, NE

13d•$25

About The Position

The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position. Looking to continue to grow your IT career? Do you enjoy challenges? Are you a team player? The Department of Administrative Services is searching for an IT Infrastructure Support Analyst. Join a skilled team responsible for personal computer configuration, installation, troubleshooting of dispersed desktops and laptops, including software application support, and LAN/WAN Network troubleshooting. Look at what we have to offer! • 13 paid holidays • Vacation and sick leave that begin accruing immediately • Military leave • 156% (that's not a typo!) state-matched retirement • Tuition reimbursement • Employee assistance program • 79% employer paid health insurance plans • Dental and vision insurance plans • Employer-paid $20,000 life insurance policy • Public Service Loan Forgiveness Program (PSLF) through the Federal government • Wide variety and availability of career advancement as the largest and most diverse employer in the State • Opportunity to be part of meaningful work and make a difference through public service • Training and Development based on your career aspirations • Fun, inviting teammates • A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today! Job Duties: Position will include but not limited to PC and laptop configuration along with hardware and software troubleshooting in a Microsoft Windows 11 computing environment. Install personal computers/laptops at client work areas, troubleshooting and servicing Hewlett Packard, Dell and Lexmark laser printers. Provide mobile device delivery and support. Troubleshoot and maintain on a limited basis, Ethernet and Local Area Networks. Other duties as assigned and within the scope of the classification

Requirements

Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis.
OR Post high school coursework in computer science and three years of related technical and business experience.
Any equivalent combination of education and experience will be considered.
Proficiency in the use of general or specialized hand tools used to perform PC maintenance have a strong understanding of Windows 11 and Microsoft Office 365.
An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment required.
Excellent leadership skills, reliability, self-starter, works well individually and as a team in a limited supervisory environment, customer service and communication skills.
Regular and reliable attendance is required.
This position requires travel. As such, the incumbent must be able to present a valid driver’s license or another form of reliable transportation.
This position will also require lifting up to 50 lbs.

Nice To Haves

Experience trouble shooting and supporting PCs in a large Enterprise network.
Experience in providing technical support, Active Directory troubleshooting/administration and troubleshooting for remote client/server computing environments.
Experience performing basic problem solving of network, printer and server issues.

Responsibilities

PC and laptop configuration
Hardware and software troubleshooting in a Microsoft Windows 11 computing environment
Install personal computers/laptops at client work areas
Troubleshooting and servicing Hewlett Packard, Dell and Lexmark laser printers
Provide mobile device delivery and support
Troubleshoot and maintain on a limited basis, Ethernet and Local Area Networks
Other duties as assigned and within the scope of the classification

Benefits

13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% (that's not a typo!) state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations
Fun, inviting teammates
A safe and secure environment