IT Infrastructure Analyst

Lilly • Lebanon, IN

9d • Hybrid

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business. Research IT unites science with technology to accelerate the Research and Development of medicines and to deliver therapeutic innovations. The team leverages technology and platforms to streamline scientific experimentation to help Researchers follow the science, to understand the disease and identify potential therapies. They are at the forefront of advanced analytics to enable data driven drug discovery; to innovate so Scientists can rapidly analyze and accelerate the discovery of new medicines.

Requirements

• Bachelor’s degree in computer science, Information Technology or related technical field
• Minimum 4+ years in a technical or operational IT role, with experience supporting end-user workspaces, hardware (e.g., scanners, printers), networking systems, and/or telecom technologies
• Minimum 3+ years of experience in Manufacturing or Clinical development facilities.
• Minimum of 3+ years work experience in pharma, GMP, FDA or other highly regulated environments
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Nice To Haves

• GMP Knowledge
• Advanced knowledge of network technologies
• Experience troubleshooting network connected devices in a complex segmented lab and manufacturing network environment

Responsibilities

• Closely listen, interpret, and understand customer needs into technical terms to solution and action
• Coordinate with other Lilly groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Create strategy and plan to provide qualified infrastructure platforms and be able to execute the defined plan.
• Troubleshooting problems on platforms including Citrix, RealVNC, VDI, Linux, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
• Experience in configuring DNS, NTP, Proxy, etc, for specialized Manufacturing and Lab workstations.
• Provide strategy for immediate and future upgrades/patching of hardware and software applications.
• Providing supporting documentation for validation and testing of upgrades
• Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees