IT Infrastructure Supervisor, Intermediate

Virco MFG. Corpoation • Conway, AR

5d • $0 - $80,000 • Onsite

About The Position

Maintains, develops, and protects Virco’s network and computer infrastructure.

Requirements

• Two years of supervisory experience.
• Three years of experience in managing a TCP/IP based network.
• Microsoft Certification.
• Ability to lead, influence, and interact with all levels of management.
• Experience with maintaining Cisco based wide area networks.
• Working knowledge or training in Office 365 management, Fortinet Firewall, and Citrix.
• Must have knowledge in systems and appropriate applications Including Patch management, Backup, and Cyber Security software.
• Must have proficient use of applicable office-related equipment.
• Must be able to speak English.
• Must display the applicable level of “Job-Critical Skills”: communications, judgment/decision making, safety, quality of work, initiative, teamwork, flexibility, leadership, service, motivation, planning/organizing, and job knowledge/skills development.
• The ability to articulate complex ideas for non-tech staff/customers.

Nice To Haves

• Computer Science degree.
• SQL Server knowledge.
• Extensive use of Chatbots.
• Bilingual in Spanish.

Responsibilities

• Supervises IT Support Specialist personnel.
• Conduct performance evaluations; schedules and approves overtime; rewards and disciplines employees; addresses complaints and resolves problems in a timely manner.
• Ensure compliance and consistency with state and federal regulations as well as with all company policies and procedures to support a safe and productive work environment.
• Analyzes and maintains hardware and software requirements and inventory.
• Maintains accurate software and hardware Inventory.
• Monitors and ensures Virco’s compliance with software licensing agreements.
• Monitors Internet Firewalls, Cyber Security Software and anti-virus software for the security of computer systems.
• Assists with maintaining Virco’s local area and wide-area networks.
• Analyzes hardware and software requirements and supports management with the implementation of various projects and solutions.
• Assists with management of telecommunication products, costs, and services.
• Assists with management of vendor contracts and support.
• Assists with defining and managing standards, policies, and procedures for network and computer usage, patching, and security.
• Installs, maintains, repairs, and upgrades existing PC & MAC hardware and software.
• Assists computer end-users in solving hardware and software problems.
• Provides Help Desk support, bar code printing support, cellular & smartphone support, VoIP phone system support, and SAP and Windows backup support.
• Performs and/or monitors server backups.
• Configures and installs networking switches, routers, and Access Points.
• Installs and maintains server applications such as Active Directory, Citrix, Telnet, VPN, Exchange, ePac, SharePoint, and Anti-virus.
• Must be flexible to perform other duties as assigned and required by the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed