IT Infrastructure Services Student Assistant

California State University, Fullerton • Fullerton, CA

1d • $17 - $24 • Onsite

About The Position

IT Infrastructure Services is looking for a customer service-oriented help desk support technician to assist with day-to-day operations. Knowledge of Windows, Mac, and Linux is preferred. Under direct supervision, the student assistant is responsible for providing support such as basic installation, imaging, deployment, and troubleshooting of technology such as desktops/iPads/laptops/printers within offices, shared areas, and computer labs. Server hardware and software support. Application user support, training, and development. Other duties as assigned.

Requirements

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Strong interpersonal skills with the ability to work and communicate well with all levels of personnel with an excellent customer-oriented mindset.
• Successful candidates must possess excellent phone, verbal, and written communication skills.
• Candidates must be able to interact professionally with users, co-workers, and supervisors.
• Must be able to explain technical matters clearly and without “computer jargon.”
• Strong analytical and computer troubleshooting skills.
• Ability to learn and perform assigned work.
• Ability to follow oral instructions.
• Ability to work cooperatively with faculty, staff, and other students.
• Ability to communicate effectively with all levels.
• Ability to read and write English at a level appropriate to the position.
• Desire to work with technology.
• Ability to multitask and take direction with a can-do attitude.
• Being on time and working collaboratively with a team are crucial to this position.

Nice To Haves

• Knowledge of Windows, Mac, and Linux is preferred.

Responsibilities

• Providing support such as basic installation, imaging, deployment, and troubleshooting of technology such as desktops/iPads/laptops/printers within offices, shared areas, and computer labs.
• Server hardware and software support.
• Application user support, training, and development.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed