IT Infrastructure Manager

Full House Resorts•Waukegan, IL

9d•Onsite

About The Position

The IT Infrastructure Manager is responsible for the design, implementation, security, and maintenance of American Place Casino’s technology infrastructure. This includes servers, networks, storage, telecommunications, and cloud environments. The manager will oversee day-to-day operations, ensure high availability and performance of IT systems, and provide leadership to technical staff. This role ensures the infrastructure environment meets regulatory, security, and operational requirements to support casino operations and guest experience.

Requirements

5+ years of IT infrastructure experience, with at least 3 years in a management or supervisory role.
Strong knowledge of networking (LAN/WAN/Wi-Fi), virtualization, cloud platforms, and enterprise systems.
Demonstrated experience with cybersecurity operations, risk management, and compliance frameworks.
Excellent leadership, communication, and project management skills.
Ability to work flexible hours, including evenings and weekends, as required to support casino operations.
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience in the casino/gaming or hospitality industry.
Certifications such as CISSP, CISM, CCNP, or Microsoft/AWS cloud certifications.

Responsibilities

Manage and mentor IT infrastructure team members, fostering a culture of collaboration, accountability, and continuous improvement.
Partner with the Director of IT to define infrastructure strategies, budgets, and roadmaps aligned with business goals.
Oversee the operation, maintenance, and optimization of servers, storage, networking, and telecommunications systems.
Ensure reliable uptime and availability of critical systems supporting casino operations, gaming systems, and corporate functions.
Coordinate patch management, backups, and disaster recovery testing.
Maintain a secure IT environment compliant with gaming regulations, cybersecurity standards, and company policies.
Implement and manage firewalls, intrusion detection/prevention systems, endpoint protection, and network monitoring tools.
Oversee identity and access management, enforcing least-privilege and strong authentication standards.
Ensure PCI DSS, SOX, and other relevant compliance requirements are consistently met.
Develop and maintain cybersecurity incident response plans, conduct regular risk assessments, and lead vulnerability remediation efforts.
Provide training and guidance to staff on cybersecurity best practices and awareness.
Lead infrastructure-related projects, including upgrades, expansions, and new technology implementations.
Work with vendors and service providers to evaluate, negotiate, and manage infrastructure contracts.
Document systems, processes, and configurations for operational transparency and continuity.
Partner with vendors, business stakeholders and the IT support team to resolve escalated issues.
Provide guidance to ensure technology aligns with business operations, guest services, and regulatory requirements.
Maintain positive working relationships with business stakeholders, users, vendors, and regulatory agencies.