IT Infrastructure Lead

COREFIRST BANK & TRUST•Topeka, KS

4d•Onsite

About The Position

The IT Infrastructure Lead is responsible for managing and maintaining the bank’s IT infrastructure. This position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring those under their direction have adequate resources to complete their jobs.

Requirements

Five years of technical experience
Three years of experience with virtualization technologies, including VMWare
Experience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilities
Two years of experience in administering and troubleshooting Microsoft Active Directory
Ability to provide on-call support
Strong analytical and problem-solving skills
Excellent customer service skills and willingness to assist others
Ability to relate and empathize with others
Effective listening, oral, and written communication skills
Detail-oriented and goal-oriented
Initiative and self-starter
Proficient in Windows network setup, administration, maintenance, and upgrades
Proven networking, routing, and security aptitude
Clean driving record
Must pass a drug screen and background checks

Nice To Haves

Experience with Office 365
Experience with Webex Calling
Experience with Managed Service Providers (MSPs)
Experience in integration and cloud computing (specifically Microsoft Azure)
A Bachelor’s degree is preferred
IT or IT Security certifications (e.g., CISSP, MCP) are preferred or must be obtained within three years of hire

Responsibilities

Provide technical leadership within the IT department
Administer Windows servers
Utilize VMWare technologies effectively
Ensure proper security and disaster recovery capabilities are maintained
Develop and execute backup and recovery plans
Oversee the maintenance of user profile security
Manage IT projects following the IT Project Management methodology to ensure they are completed on time and within budget
Provide desktop and Help Desk support as needed
Perform on-site and remote technical support
Maintain excellent communication with IT management on all tasks and projects
Create and maintain technical documentation
Provide emergency on-call support
Interface with software vendors to resolve issues
Solve problems independently
Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank