IT Infrastructure Engineer

ASML•San Diego, CA

15h•Onsite

About The Position

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. Works as part of a team of infrastructure specialists, focusing on the design and implementation of technical solutions of infrastructure products in support of customer needs (in- and outside of IT). Executes standard technical tasks within a range of well-defined procedures and practices and with supervision on progress and results. Works mainly for service providers.

Requirements

High School diploma, Bachelor’s degree or equivalent experience.
Proficiency in network communications, MS Office, O365 and Windows.
Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
Experience in the use and support of imaging, remote access and knowledge of phone system support is required.
Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
Strong knowledge and experience with computers and Windows operating systems.
Experience with computer build out and setup; imaging, application installs and configuration.
Must possess a strong customer-centered philosophy.
A solid understanding of PC compatible hardware.
Excellent written and verbal communication skills.
Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.

Nice To Haves

Microsoft/A+ or Networking+ Certification a plus.

Responsibilities

Participate in the development of blueprints for related systems.
Connects with business stakeholders to ask questions about the requirements.
Supports and contributes to the documentation of "as is" and "to be" processes and describes the changes required to migrate to the "to be" capability to record accurately the change required.
Maintains an agreed set of architectural artifacts.
Supports the production of concepts and prototypes to design digital products/services in line with industry standards and best practices.
Complete straightforward, well-defined, development tasks, data management, reporting, systems monitoring, systems testing, and disaster recovery to support the day-to-day infrastructure and networks.
Supports monitoring, diagnosis, and correction of performance issues.
Supports, monitors and identifies straightforward defects to maintain fully functioning infrastructure services.
Provides initial fault isolation and proposes resolution for approval by more senior colleagues to limit and address issues promptly.
Completes a range of operational tasks per runbook.
Has a security mindset and ensures that performed activities do not introduce unacceptable security risks (confidentiality, integrity, availability).
Other duties as assigned.