IT Infrastructure Engineer

ASML•Hillsboro, OR

1d•Hybrid

About The Position

The technician's role is to support and maintain organizational computer systems, laptops, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The technician will troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Requirements

High School diploma, Bachelor’s degree or equivalent experience.
Proficiency in network communications, MS Office, O365 and Windows.
Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
Experience in the use and support of imaging, remote access and knowledge of phone system support is required.
Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
Strong knowledge and experience with computers and Windows operating systems.
Experience with computer build out and setup; imaging, application installs and configuration.
Must possess a strong customer-centered philosophy.
A solid understanding of PC compatible hardware.
Excellent written and verbal communication skills.
Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.

Nice To Haves

Microsoft/A+ or Networking+ Certification a plus.

Responsibilities

Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones.
Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN and other services.
Follows all IT standard processes and procedures along with monitoring license compliance.
Provides support of 7/24 Global Support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.

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