IT Infrastructure and Support Analyst

Safeguard Medical•Huntersville, NC

1d•$81,000

About The Position

We’re on the lookout for a passionate IT Infrastructure and Support Analyst to join our team in Huntersville. This isn’t just a job—it’s a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe. As a IT Infrastructure and Support Analyst, you’ll be right at the heart of our mission to preserve life.

Requirements

You thrive in a team and bring a positive, can-do attitude to everything you do
You’re passionate about helping others and want to be part of something that truly matters in emergency medicine
Customer First perspective
Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
Minimum 5 years of experience in IT infrastructure and support.
Strong expertise in Microsoft 365, Azure AD, and endpoint management.
Solid understanding of Windows Server environments and basic networking.
Experience with Cisco Meraki, Intune, PowerShell scripting, and patch management tools.
Strong troubleshooting skills in Windows 10 & 11 and Microsoft 365
Ability to remain calm in tense situations
A strong self-initiative type attitude
Networking knowledge, including DNS, DHCP, TCP/IP, and VPN
Excellent problem-solving and customer service skills
Self-motivated and eager to take ownership of technical challenges
Understanding of cybersecurity best practices
Ability to prioritize and manage multiple tasks efficiently

Responsibilities

Administration and management of IT support tickets within SLA targets
Work with third-party vendors and IT Partners to resolve complex technical issues.
Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune MDM.
Support and expand Azure cloud infrastructure, including virtual machines and Active Directory.
Manage user identities, access controls, and automation tasks using PowerShell.
Ensure optimal performance, security, and reliability of cloud-based services.
Provide Level 2 support for Windows 10/11, Microsoft 365 applications, and endpoint devices. Occasionally assist with Level 1 support tasks.
Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs.
Support onboarding/offboarding processes including access provisioning and device setup.
Maintain and troubleshoot Windows Server environments. Apply updates, manage roles and features, and ensure system reliability.
Ensure all systems and applications are regularly updated and patched in line with security and operational standards. Monitor update compliance and address any issues related to patch deployment.
Provide basic support for LAN/WAN infrastructure and VPN connectivity. Monitor and maintain network security protocols, including Cisco Meraki firewalls.
Assist with training staff members on new/upgraded software changes
Research new technologies as directed by management
Lead and coordinate IT projects from planning through execution. Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery.
Manage project timelines, resources, budgets, and stakeholder communication across global initiatives.
Maintain technical documentation, user guides, and troubleshooting procedures. Ensure compliance with IT security policies and data protection standards.
Provide oversight of off-site backups
Provide management with regular updates regarding IT initiatives or capabilities that will impact users
Assist with offsite visits to satellite offices when necessary
Oversite of current CCTV systems to monitor site security
Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements.

Benefits

Be part of a mission-driven organisation with global impact
Work with life-saving technologies and innovative solutions
Join a collaborative, supportive, and inclusive team
Build your career in a company that invests in people and progress
Competitive pay & performance bonus – because your impact deserves recognition
Government-backed pension scheme – with a 5% employer contribution to help secure your future
Generous holiday allowance – time to recharge and enjoy life outside of work
Employee Assistance Program (EAP) – confidential support when you need it most
Comprehensive insurance packages – peace of mind for you and your loved ones
Tuition reimbursement & referral programs – invest in your growth and help us grow too