IT Infrastructure Analyst

State of Nebraska•Lincoln, NE

3d•$77,131 - $90,871•Onsite

About The Position

Are you a proactive problem-solver with a strong technical background and a passion for maintaining high-availability systems? We are seeking a dedicated Infrastructure Analyst to join our dynamic IT team. This role is crucial for ensuring the stability, performance, and security of our core IT infrastructure, encompassing networks, servers, cloud services, and end-user support. The ideal candidate will possess excellent troubleshooting skills, a commitment to operational excellence, and the ability to communicate effectively with both technical and non-technical staff. Come join a stable and experienced IT Team! Location: Lincoln, Nebraska Must reside in the State of Nebraska Work is performed on-site in Lincoln, Nebraska during normal business hours (Monday - Friday) Pay Range: $77,130.56 to $90,871.04 annually Pay rate may be commensurate with education and/or experience within fiscal constraints, if approved.

Requirements

Minimum Qualifications : Associate degree in computer science, information systems, or related field with at least three years of infrastructure systems experience, or six or more years of infrastructure systems experience in the absence of a technical degree.
Knowledge of system development life cycle as applied to infrastructure projects.
Knowledge of customer service and quality assurance principles.
Knowledge of expenditure control.
Knowledge of relational database principles.
Ability to create and maintain a positive working environment.
Ability to maintain a high order of discipline and responsibility in carrying out assigned duties as a representative of the court.
Ability to exercise initiative and independent judgment within a broad framework of existing policies and procedures.
Ability to apply professional knowledge, methods, and techniques to information technology problems and to devise effective solutions.
Ability to recognize new and upcoming information technology and its applicability to court needs.
Ability to apply customer service and quality assurance principles.
Ability to effectively utilize the court’s computer system and plan, develop, and implement information technology solutions, processes and procedures.
Ability to recognize and suggest effective solutions for a variety of information technology problems.
Ability to interpret court policies and objectives for outside parties and the public.
Ability to make and/or implement decisions effectively in accordance with established policies and procedures.
Ability to maintain a high degree of confidentiality.
Ability to understand and accurately follow complex verbal and written instructions.
Ability to work on projects with only limited supervision.
Ability to work as part of a team and independently.
Ability to plan, organize, and prioritize individual work assignments and communicate the status of assignments.
Ability to meet deadlines.
Ability to meet established workload requirements.
Ability to attend to detail.
Ability to handle multiple priorities and task assignments.
Ability to handle interruptions.
Ability to communicate effectively, both verbally and in writing.
Ability to prepare, organize, and maintain documentation.
Ability to prepare and communicate technical procedures to other technical staff members.
Ability to effectively communicate technical aspects of the court’s computer system in ways understood by non-technical personnel.
Ability to provide training and technical support to non-technical users on computer related software.
Ability to establish and maintain effective working relationships with court and/or state personnel at all levels, and with the public.
Ability to follow established policies and procedures.
Ability to comply with established work schedules

Nice To Haves

Experience in project planning and management.

Responsibilities

Infrastructure and Systems Administration Design, implement, monitor, and maintain infrastructure systems (servers, storage, networking, and cloud platforms such as AWS, Azure, GCP).
Ensure infrastructure performance, scalability, and high availability.
Conduct regular health checks, system upgrades, patching, backups, and disaster recovery procedures.
Administer Windows/Linux servers, Active Directory, and virtualization tools (VMs).
Perform automation scripting using tools like Ansible or Puppet.
Maintain infrastructure documentation, procedures, and system changes.
Information Security Serve as the court’s Information Security Officer.
Implement and oversee security strategies, policies, audits, patching, and vulnerability assessments.
Ensure compliance with licensing, configurations, and industry best practices.
Network Administration Configure and troubleshoot routers, switches, firewalls, wireless networks, VPNs.
Maintain networking protocols and services (TCP/IP, BGP, OSPF, VLAN, SNMP, DNS, DHCP).
Monitor network performance and collaborate with the Office of the Chief Information Officer (OCIO) for network upgrades and testing.
Hardware and Software Support Install, configure, and troubleshoot PC/server hardware, software, and peripherals.
Manage helpdesk functions, including ticketing, issue tracking, and resolution.
Maintain hardware/software inventories and oversee vendor coordination.
Mobile and Desktop Device Management Deploy and support desktop, laptop, and mobile devices.
Manage patching and updates for end-user systems.
Support field staff and mobile systems as needed.
Research, Procurement, and Strategic Planning Evaluate and recommend emerging technologies.
Obtain quotes, submit purchase requests, and track IT assets.
Support IT planning, budgeting, and cross-agency initiatives.
Assist in project planning and coordination with internal and external stakeholders.
Training and Support Provide informal technical training to users and mentorship to IT staff.
Develop and maintain user guides and infrastructure documentation.
Act as a liaison for training, application tools, and IT best practices.
General and Administrative Participate in tactical IT planning and technology standardization.
Prepare and deliver reports, documentation, and presentations.
Perform additional duties as assigned by the Chief Technology Manager or Court Administrator.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer!
Benefit eligibility may vary by position, agency and employment status.
For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

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