IT Infrastructure and Operations Analyst - America

Barilla Group•Northbrook, IL

1d•Hybrid

About The Position

The main responsibility of the IT Infrastructure and Operations Analyst is to assist in the installation, configuration, maintenance and monitoring server infrastructure to ensure optimal performance, security and availability, as well as providing basic network support, and serving as backup helpdesk coverage when the primary helpdesk technician is unavailable. This is a hybrid role based out of Northbrook, IL.

Requirements

Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training / equivalent work experience
Excellent communication and interpersonal skills
At least 2 years of experience managing server or other Infrastructure or related projects.
At least 1 year experience working with cloud computing, preferably with Microsoft Azure and Microsoft O365
Demonstrated ability to manage multiple initiatives concurrently
Experience with VMware or other hypervisor.
Experience with Windows Server 2022 or 2019, system patching and basic server maintenance.
Experience with Windows 11 and MS Office, and Office 365 including Outlook.
Experience creating and deploying operating system images
Experience using Microsoft Endpoint Configuration Manager or similar system
Experience deploying software with Microsoft Endpoint Configuration Manager or similar system
Experience providing helpdesk support to users

Nice To Haves

Azure or other cloud certification a plus
Experience providing remote support via various methods
Experience building servers and working with virtualization a plus.
Experience supporting a data center in a virtual environment a plus.
Experience working in a global environment is a plus
SAP support experience a plus
Experience with Networking and Cisco equipment a plus
Cisco CCNA certification a plus

Responsibilities

Assist with the installation, configuration, and maintenance of Windows and Linux servers.
Perform routine system updates, patches, and security maintenance, while following change management procedures.
Assist in troubleshooting server, storage, and network issues.
Monitor backup processes, perform restore tests, and remediate backup issues.
Provide support for AWS S3 buckets for backup system.
Maintain server documentation such as deployment and decommissioning checklists.
Support virtualization platforms and perform periodic maintenance on them.
Participate in disaster recovery testing and recovery.
Provide first-level support network connectivity issues.
Assist with server and network installations, upgrades and documentation.
Lead small to medium-sized infrastructure projects on time and within budget.
Support other systems such as network, telephony, and video conference as needed.
Ensure that ISO KPIs are calculated and reported (e.g. backup success ratio, etc.).
Perform assigned activities on the recovery test calendar in a timely fashion.
Serve as backup helpdesk support when the primary helpdesk technician is unavailable. Some helpdesk support may be for remote sites.
Image and deploy PCs to end users.
Support user account management, permissions and access control, including set up of Azure MFA.
Assist senior staff with security remediations identified by security team.
Update and maintain inventories of PCs, mobile devices, network gear and servers per ISO27001 processes.
Complete periodic reviews of inventories.
Follow all other processes and procedures as defined by the local and global IT departments and Company policy.
Maintain relationships with global IT, local IT, and employee user community.
Follow all governance guidelines and procedures of IT.
Other duties as assigned.